Patient Health Navigator -

at  Family Health Centers of San Diego

IMPACT LIVES, IMPACT COMMUNITY

Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 62 sites, over 227,000 patients, and over 417,000 visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff.
Family Health Centers of San Diego (FHCSD) is looking for a Patient Health Navigator – The Patient Health Navigator under supervision, provides direct and indirect patient/client navigation services to support linkage and maintenance in care, including completion of internal and external referrals, for the assigned program(s). Duties may vary depending on specific assignment, but in addition to direct patient/client interaction, may include participation in quality improvement projects, retention efforts, or delivery of enabling services. Collaborates with a multi-disciplinary team and deals with a diverse group of customers, patients, and visitors, as well as internal contacts at all levels of the organization. May have assigned caseload of patients/clients. Engages in team approach to patient/client care.

REQUIREMENTS:

• High School diploma (or GED equivalent) required or equivalent combination of education and experience that provides the skills, knowledge, and ability to perform the essential job duties, and which meets any required state or federal certification requirements
• 2 years of experience with health education or working in the medical/health related field preferred.
• Specific Certifications may be required or preferred depending on assignment (i.e.: CA HIV Test Counselor, limited CPT certification for waived testing, etc.)
• Meet organizational driving requirements.

• Serves as a liaison between internal and external customers, including patients/clients, other FHCSD service staff and other service providers, for the purpose of improving patient/client quality of care and flow.
• Completes all required documentation accurately, in a timely manner, and thoroughly in accordance with department standards; in addition, documentation complies with all grant funder and patients/clients’ insurance requirements.
• Works in collaboration with all members of the healthcare and departmental program on retention, appointment completion, and identifying barriers to care (e.g., quality improvement projects, Case Reviews, etc.).
• Engages in patient/client interactions via telephone and in person to identify and meet patient/client needs, including facilitation of assisted and unassisted referrals, resources, and follow-up, depending on presenting needs.
• Assists with scheduling, organizing, and managing a patient/client’s healthcare maintenance and treatment.
• Performs general clerical tasks, as assigned, which may include filing, processing paperwork, data entry, scanning/photocopying, agenda creation and minutes, encounter reports, scheduling, and similar tasks.
• Uses discretion during all interactions to answer both routine and complicated questions, forwards issues to appropriate person. Handles confidential and routine information.
• Performs other duties as assigned.