Patient Healthcare Associate (PHA)

at  On Demand New Day Recovery LLC

ABOUT NEW DAY RECOVERY:

New Day Recovery, located in Northeast Ohio, is an inpatient drug and alcohol treatment center dedicated to offering compassionate, supportive care for individuals facing addiction. Our mission is to provide a safe and therapeutic environment for patients as they take the first steps toward a brighter, healthier future.

POSITION SUMMARY:

The Patient Healthcare Associate (PHA) plays a vital role in supporting patients through their recovery journey. PHAs assist with self-administration of medication and monitor patients experiencing symptoms of substance withdrawal. They ensure the well-being of patients through vital sign checks, crisis intervention, and maintaining accurate medical records.
This role requires a compassionate and composed individual capable of providing both physical and emotional support to patients as they work through challenging periods of recovery.

QUALIFICATIONS:

• Education: High School Diploma or equivalent required.
• Experience: Previous experience as an STNA, nurse’s aide, or similar role in healthcare.
• Certification: CPR/First Aid certification required, with training in Narcan administration.
• Skills:
• Knowledge of HIPAA regulations and confidentiality requirements in healthcare.
• Strong interpersonal skills, with the ability to communicate effectively and compassionately.
• Excellent organizational and multitasking abilities.
• Ability to stay calm and exercise sound judgment under pressure.

• Medication Assistance: Guide patients in self-administering medication and monitor their responses to ensure proper adherence and timely intervention if needed.
• Vital Sign Monitoring: Accurately measure and document patient vital signs, including blood pressure, heart rate, temperature, and oxygen saturation, and take action as necessary if values fall outside of established parameters.
• Patient Interaction: Engage with patients in a non-judgmental, empathetic manner, offering emotional support and encouragement during their stay.
• Documentation: Record patient information accurately in electronic medical records, ensuring seamless communication of critical data within the care team.
• Crisis Management: Under the guidance of the detox nursing staff, assist in de-escalating potential crisis situations and ensure patient and staff safety.
• Light Housekeeping: Maintain a clean, organized environment that promotes patient safety and comfort.
• Collaboration: Work closely with the detox nursing team and other healthcare professionals to support patient needs and ensure high-quality care.
• Team Meetings: Participate in regular staff meetings and contribute to continuous improvement discussions.