Patient Navigator

at  LCMC Health

Your job is more than a job
The Patient Navigator coordinates all aspects of the specific assigned clinical service under required supervision. Serves as a liaison with other departments and interfaces with internal and external agencies to include diverse levels of medical and non-medical personnel to ensure that the optimal level of clinical coordination is achieved. Assists patients in navigating clinical services to help in overcoming any barriers that may inhibit access to the services.

YOUR EVERY DAY

Assists with patient navigation:

• Assists patients in navigating clinical services provided to help overcome any barriers that may inhibit access to these services.
• Assists patients in understanding their diagnosis, treatment options, and the resources available, including educating eligible patients about appropriate clinical research studies and technologies.

Coordinates between patients, departments and care providers:

• Serves as a liaison between patients and all other care providers, departments and vendors.
• Coordinates and schedules departmental, informational and general staff and provider meetings.
• Follows patients throughout the care continuum, including inpatient admissions, and collaborates with inpatient care management resources.
• Establishes processes, driven by community needs assessment, which address health care disparities and barriers to care for patients.
• Maintains relationships with internal and external referral sources and agencies to facilitate patient referrals.
• Actively collaborates with clinical staff and providers to ensure patients’ engagement & adherence to plan of care.

Scheduling and coordination of care:

• Contacts no-show patients to encourage re-entry either to the clinical service or other clinical provider.
• Facilitates timely appointments for consults and support services within established service standards.

Patient education:

• Schedules education sessions in person or by virtual visits, as appropriate with patients and clinical staff.
• Documents all communication and education in the patient’s medical record.

Maintenance of clinical/patient data:

• Maintains collection and storage of data & clinical information specific to service to include filing, upload of clinical documentation into EHR and electronic programs.

Administrative duties:

• Assists in working with the coordination of support groups, to include attendance at meetings, identifying educational speakers and providing information concerning the support group to all patients and providers.
• Participates, coordinates and schedules identified outreach programs and community events.

This job description is intended to describe the general nature and level of work performed by employees assigned to this department. This is not an exhaustive list of all duties and responsibilities, and LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

• Assists in working with the coordination of support groups, to include attendance at meetings, identifying educational speakers and providing information concerning the support group to all patients and providers.
• Participates, coordinates and schedules identified outreach programs and community events