Patient Navigator Non Clinical

at  RWJBarnabas Health

Job Overview:
Serves as a resource and provides linkage to care for BHMG patients referred by their doctors to Specialists Diagnostics Imaging Physical Therapy etc. therapies and other services directed by the physicians. Serves as a resource and liaison between BHMG Physicians Practices and the Physician Medical Neighborhood Specialists and Hospital-based Physicians. Completes a monthly dashboard and Stoplight Report shares the same with the Physicians and Practice Manager Proposes opportunities for Linkage to Care patient access improvement.
Qualifications:

Required:

• High School Diploma or GED
• Experience working in a physician practice with working knowledge of physician referrals insurance requirements and patient scheduling
• Successful completion of onboarding orientation to BHMG practices and SBMC outpatient services hospital-based physician panels Specialist panels

Preferred:

• Additional clinical and practice management certifications

Scheduling Requirements:

• Shift working, 8:30am - 5:00pm
• Monday - Friday
• Full-Time

Essential Functions:

• Increase compliance with referrals to network physicians and services to 75 percent
• Follow up at 100 percent with patients following the referral/scheduled appointment
• Follow-up as needed to improve compliance with post-visit reports
• Maintain and validate the tracking of access through a spreadsheet and report out on a monthly basis
• Schedule patient appointments for outpatient services and physician panels for designated practices
• Round regularly on the physicians and leading office staff to receive and address patient and physician feedback
• Provides a compassionate and supportive environment with prompt and consistent service
• Other duties as assigned

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Wellness Programs
• Tuition Reimbursement
• Short & Long-Term Disability
• Life & Accidental Death Insurance
• Voluntary Benefits (e.g., Pet Insurance)
• Health Care/Dependent Care Flexible Spending Accounts
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

• Increase compliance with referrals to network physicians and services to 75 percent
• Follow up at 100 percent with patients following the referral/scheduled appointment
• Follow-up as needed to improve compliance with post-visit reports
• Maintain and validate the tracking of access through a spreadsheet and report out on a monthly basis
• Schedule patient appointments for outpatient services and physician panels for designated practices
• Round regularly on the physicians and leading office staff to receive and address patient and physician feedback
• Provides a compassionate and supportive environment with prompt and consistent service
• Other duties as assigne