Patient Pathway Administrator

at  Nottingham University Hospitals NHS Trust

We have an exciting opportunity to join the Endoscopy team within a newly established Endoscopy pre-assessment service.
Endoscopy is a busy and fast paced department and while working as part of the whole team you will need to have the capability to prioritise your own workload, be confident, flexible and adaptable to varying situations in this busy environment
You will provide high quality admin and clerical support in the form of booking Endoscopy Pre-Assessment appointments using electronic booking systems.
You will have the ability to use initiative and judgement in dealing with non-routine enquiries and situations. You will use your ability to exercise judgement and initiative when dealing with urgent enquiries and knowing when to escalate.
You will liaise closely with our service users and link with our many departments involved in providing timely appointments for patients to ensure Endoscopy procedure can go ahead without delay.
You will be a conscientious and enthusiastic team player with excellent organisational and communication skills with a sound administrative background.
You will need to be able to demonstrate a clear understanding of confidentiality issues, be well motivated and reliable. You will be able to understand and accurately convey verbal and written information and be able to remain calm under pressure. The ability to manage your time and prioritise your workload whilst remaining patient focused is essential as well as an excellent telephone manner.

Using Medway PAS arrange appointments
Arranging follow up appointments
Reduce and cancel clinics
Arrange transport
Ensure RTT data is accurate at all times
Deal appropriately with enquiries
Liaising and coordinating with the Deputy Lead Nurse
Manage the demand and capacity within the standard operating practice
Highlight any capacity issues that arise
Ensure all referrals are booked in a timely manner meeting the department KPIs
Undertake any other duties, which may reasonably be required
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Please refer to the job description and person specification attached to the advert for the full details.
This will be a cross-site role