Patient Pathway Co-ordinator Anticoagulation

at  Mid and South Essex NHS Foundation Trust

For full details about this varied and rewarding role, please see attached job description, but some of the responsibilities include Demonstrate high levels of customer care and be confident and empathetic on the telephone to patients as many will be hard of hearing. Courteously and efficiently receive telephone enquiries from patients, carers and external agencies in relation to hospital appointments and general enquiries, ensuring that accurate records are maintained and appropriate action is taken in a timely manner. Deal with patient requests and concerns promptly and courteously escalating concerns to the Anticoagulation nurses or specialist consultants.Close collaboration with Anti-Coagulation nurses. To maintain patient records on EPR, EMR, DAWN and SystmOne.
All training will be given. Relay messages accurately from the nurses and on DAWN system to patients.Ensure pathways are validated throughout the patient journey and resolve / escalate concerns within the pathways accordingly e.g. risks to access targets etc. To advise patients of INR results and inform of dosing instructions as set on INR Star

Please refer the Job description for details