Patient Pathway Co-ordinator/Receptionist

at  East Suffolk and North Essex NHS Foundation Trust

We are currently recruiting for a dynamic and flexible outpatient Patient Pathway Co-ordinator/Receptionist.
The role is based at Clacton Hospital, but may need to cover on other Trust sites on occasions to meet the needs of the service. The successful post holder will be working within a very demanding but rewarding environment.
Providing the best service to our patients is vital and you will therefore need to be passionate about patient care and customer service. The role will consist of booking patients in and out in an efficient and sensitive manner via the electronic kiosks via In-touch. Ensuring all clinic outcomes are recorded in an efficient and timely manner, notifying G.P.s and/or other referrers into the service of patient D.N.A.s (did not attends).
To retrieve and prepare clinic letters, ensuring relevant patient documentation is available for some outpatient clinics. You must possess previous experience working in a customer facing environment preferably within the NHS, possess basic keyboard skills, good organisational and communication in order to liaise with various areas internally and external to the Trust.
You will have the ability to work on your own initiative and ensure notes are available for clinics, etc. Applicants must possess a clear and confident telephone manner.
A good level of physical fitness is required and the skills and experience to perform a range of clerical duties to a good standard. The ability to effectively & efficiently organise workload is essential.
You will be required to work within Referral to Treatment (RTT) pathways, and comply with national and local waiting time outpatient targets. Knowledge of NHS computer systems would be advantageous, but you may also be familiar with other computerized booking systems.
You will be required to work within an existing rota of 8am to 6pm and some weekend work may be required on a rota basis exclusive of Bank Holidays.
Our aim is to provide high quality, safe services which improve the health, wellbeing and independence of the people we care for. We deliver these services to our community so you will feel a real sense of achievement and that your work makes a difference to local people’s lives.
If you are committed to providing high quality patient care, and enjoy working in a fast-paced, ever-changing environment, please contact us to talk about opportunities and come for a visit.
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes.
We are one of the largest NHS organisations in England, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A
For full details of the responsibilities and duties of this role please see the attached job description

Please refer the Job description for details