Patient Pathway Co-Ordinator - Respiratory - Fixed Term - Part Time

at  Barking Havering and Redbridge Univ Hospitals NHS Trust

The Neurosciences Department is looking for a Patient Pathway Administrator to support the Neurosciences team. The role includes but is not limited to booking of appointments, resolving queries, directing and processing referrals, outcoming, post and other basic administration duties. Due to the nature of this role the right candidate will need experience in a similar role, knowledge of Microsoft Office and hospital systems. This role is based at Queen’s Hospital and requires a well organised and dynamic individual who is able to keep pace with a rapidly changing and growing service. Patients and their relatives contact the service daily and therefore, a helpful, empathetic and can do attitude is a must.
The Patient Pathway Navigator will work across all respiratory sub specialities but primarily will work closely with the Lung cancer team and will support with data management for the Lung Cancer team for audits. The successful candidate will facilitate the smooth running of the patient journey by ensuring that there are co-ordinated and streamlined administrative processes that revolve around the patient and their individual needs. This will include registration of patients and referrals, booking of appointments, prepping clinics, booking procedure and beds for patient admissions.
The Patient Pathway Navigator will also type clinic letters and be dealing with queries from patients and colleagues. The successful candidate will also have responsibility for tracking of patients notes and requesting clinical tests.
The Patient Pathway Navigator is a supportive role primarily to the Lung Cancer team and will provide an administrative role to the current Cancer Nurse Specialist (CNS) team and patients within the Lung Cancer pathway.
The post holder will be required to provide an administrative support role with regular contact with patients, external health partners and the BHRUT Lung Cancer team. The role will support the CNS and Respiratory Clinicians with coordinating care for Lung Cancer Patients in accordance with the National Optimal Lung Cancer Pathway and national waiting times.
We’re an organisation that is getting better and better. We were the most improved Trust in England for A&E performance in 2023/24; we’re no longer in special measures; and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal. Our improvements are driven by a determination to deliver care we’re proud of and that our patients are happy with.
Many of our 8,000 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and the majority are from black, Asian and minority ethnic groups. More than 400 of them are on apprenticeship programmes and we’re proud to be a London Living Wage employer.
We operate from two main sites - King George Hospital (KGH) in Goodmayes and Queen’s Hospital in Romford. We have two of the busiest emergency departments in London – more than 300,000 people visited our A&Es in 2023.
Patients across north east London are benefitting from two new state of the art theatres at KGH and our Community Diagnostic Centres at Barking Community Hospital and St George’s Health and Wellbeing Hub will significantly increase the number of scans that can be carried out.
We’re looking forward to introducing an electronic patient record next year. This will mean the records of any patient visiting one of the seven hospitals run by BHRUT and Barts Health will be accessible to the clinical teams. It’ll make things easier for staff and will be better for patients.
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Applications should be made online, however, queries regarding the application process or assistance with completion of the form (for applicants with a disability) can be made to Sarah Wood, Recruitment Advisor, on 01708 435000 ext. 4188. Further details regarding the post may be obtained by contacting the manager as per the contact details above

Please refer the Job description for details