Patient Pathway Lead

at  Royal National Orthopaedic Hospital NHS Trust

An exciting opportunity has arisen for a Patient Pathway Lead in the Rheumatology and Metabolic Bone Disease Unit. You will have the unique opportunity to support and gain experience within the Specialist Service.
The role of Patient Pathway Lead provides a senior point of contact to A&C staff, and will work closely with clinical and nursing leads to ensure a high standard of patient care is delivered within clinical directorates, in line with the Trust policy and standard operating procedures.
This post is 1.0 WTE to cover between Monday to Friday and the working hours are 9am-5pm.
The successful applicant will have previous experience of leading a team and managing change. They should be resilient, motivated, organised, work well under pressure and have exceptional communication skills.
They will work closely with the Service Manager and Operations Manager to ensure the Trust’s Access Policy is adhered to and that all administration-related Key Performance Indicators (KPIs) are met, with remedial actions put in place where necessary.
They will also be responsible for the personal development planning and learning needs of the staff within their own administrative team, as well as managing any human resource issues.
RNOH Royal National Orthopaedic Hospital NHS Trust (RNOH) is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro-musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the trust. RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world’s most complex and innovative care to our patients. RNOH is rated good by the CQC and covers two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility. For more information, please access the following link: https://www.rnoh.nhs.uk/
This role will primarily be focussed on supporting the admin team. They will work closely with the Service Manager, Operations Manager, RTT Team Members, Clinical leads, Consultants and all other clinical staff in the directorates, Heads of Departments, HR Partner, Divisional Accountant, and Patients/Representatives.
Some of the Duties will include: Outpatient and Inpatient Waiting list Management. Manage annual leave, sickness absence and time owing in accordance with Trust policy. Responsible for workload planning and delegation on a continuous basis, ensuring equity of distribution between admin team members.
Please see attached job description for more information about this role

Please refer the Job description for details