Patient Pathway Support Administrator - Women’s Services

at  Calderdale and Huddersfield NHS Foundation Trust

To act as a link between the Medical Secretaries ensuring all communication is passed on accurately whilst upholding confidentiality Handling and receiving phone calls from patients and being able to assist them with a variety of enquiries including booking, rescheduling and cancelling appointments. Booking, cancelling and rescheduling appointments at the request of clinicians and services as well as being able to utilise relevant computer systems in order to ensure that patients are booked in priority order. To answer patient calls and queries in a courteous and timely manner within a busy office environment. To be aware of outpatient waiting times for all services to ensure that appointments are rearranged to appropriate timescales to meet the 18-week referral to treatment pathways.
Dealing with telephone, written, verbal and electronic enquires from external and internal sources. To proactively ensure that all information held on electronic systems is correct and up to date. To be responsible for contacting patients by telephone to remind them of pending appointments, changes and cancellations where possible re-negotiating appointments resulting from a hospital/patient-initiated cancellations. To be able to prioritise workloads and have the ability to work under pressure maintaining accuracy and meeting deadlines.
Typing of letters from outpatient clinics and any other general correspondence where necessary. Clerical tasks as required, ie photocopying, scanning, answering telephones etc, to support team members. To ensure that all equipment such as computers, printers, etc which are used, are in working order, contacting the relevant department/personnel if they are not. To be able to work on own initiative and make decisions within written guidelines, sometimes without reference to others Undertake any other ad hoc duties as requested by the Team Leader or Divisional Administration Team

Please refer the Job description for details