Patient Receptionist Specialist

at  Resurgens Orthopaedics

SUMMARY

The Patient Reception Specialist is tasked with checking in a patient, collecting patient copayments, patient registration, handling medical records. He or she is also responsible for performing a variety of office administration tasks.

QUALIFICATIONS

• 1-2 years of Medical Front Desk experience preferredIntermediate Computer Skills
• High school degree or equivalent
• Excellent written and verbal communication skills
• Excellent customer service skills
• Experience utilizing an EMR system

• Greets patients and visitors to the practice in a professional and welcoming manner
• Distributes registration forms, financial agreement, privacy policy, benefits assignment and other patient documents
• Registers patients in the practice management system/EMR by entering information given verbally or on registration forms
• For existing patients, validates that existing demographic information is correct; updates as necessary
• For new patients, completes and/or updates patient record initiated by scheduler
• Ensures patient is registered to use the patient portal; distributes marketing materials as necessary
• Collects paper documentation brought in by patient and imports them into Electronic Medical Records system
• Collects Forms and payment, example: Disability or FMLA forms, as needed per patient
• Collects and scans identification and insurance cards
• Confirms/updates insurance information and verifies any authorization/referral has been obtained
• Collect co-payments and outstanding balances at check-In
• Make patient aware of their financial responsibility based on their benefits at the time of check-in
• Backs up check-out specialist as necessary; may serve as a backup for other administrative roles
• Prepares each clinic for the following day to ensure all necessary forms are in the chart
• Performs miscellaneous administrative or reception duties such as directing visitors (drug reps, salespersons, etc.) to the appropriate individual within the practice
  Requirements: