Patient Registration Clerk

at  UnityPoint Health

EDUCATION:

High School Graduate.
Previous customer service experience

EXPERIENCE:

Data entry and typing. Hospital experience or business training helpful

Responsibilities:

• Greets and escorts new patients and guests while demonstrating positive customer service skills.
• Answers telephone calls and makes calls for patients and guests.
• Maintains and orders supplies.
• Completes registration interviews with patients including insurance verification
• Performs Point of Service Collections by requesting estimated liabilities, copays, and deposits.
• Processes and posts patient payments on accounts after collecting cash, check or credit card payment.
• Prepares patient charts including labels, wristbands, information flexes and other forms used by patient care team.
• Explains and has patients sign treatment consents and required billing documents.
• Calls and/or faxes for insurance pre-certification and authorization for inpatient and outpatient services, when needed.
• Obtains and transcribes orders for patients