Patient Registration Specialist

at  Glens Falls Hospital

EDUCATION/ACCREDITED PROGRAMS

• High school diploma/GED equivalent required
• Successful completion of an AAS in health administration, business, finance, or related field preferred

EXPERIENCE/ABILITIES

• 1 year of experience in a healthcare environment including working knowledge of insurances preferred
• Baseline knowledge of medical terminology preferred
• Knowledge of some anatomy/physiology preferred
• Excellent computer, phone and customer service skills required
• Excellent written and verbal communication skills required
• Ability to problem solve/trouble shoot issues as they arise

• Welcome patients and their families to the Cancer Center in a professional and friendly manner, while accurately and efficiently completing the registration process
• Collaborate with the Navigation Staff to identify patients who may need financial support, distribute patient assistance applications, and gas cards
• Assist with way finding; facilitate check-in for non-patient visitors to the Cancer Center including pharmaceutical representatives and vendors
• Answer/direct phone calls; initiate and/or facilitate response to emergent situations efficiently
• Monitor patient waiting areas for extended wait times and patient related problems
• Notify appropriate care team members if patient related problems or delays arise while working collaboratively with schedulers to ensure a smooth process at check in for patients
• Pre-register all Cancer Center encounters for upcoming visits to minimize wait times at check-in
• Complete registration for all Cancer Center patient appointments including provider visits, chemotherapy and radiation therapy treatments, genetic counseling services, lab appointments and education visits
• Accurately enter/verify patient demographics, insurance information and emergency contacts; scanning insurance cards into EMR; obtaining patient signatures for HIPAA, Privacy Policy Acknowledgement, permission to treat; collects and reconciles co-pays (professional and facility) for medical and radiation oncology services
  Qualifications