Patient Relation Officer/ Call Center

at  NMC Healthcare

• Provide friendly, quality client care to the patients.
• Receive incoming calls, screen those that are handled by other health care team members and take care of routine calls.
• Schedule appointments, obtaining all necessary data concerning the patient and owner.
• Prepare to receive appointments by retrieving client records, preparing needed forms in advance of clients’ arrival. Complete required forms and obtain all necessary information.
• Check and greet clients in a professional, friendly, hospitable manner.
• Make new appointments or note changes in patient status as necessary. Enter charges and set up future reminders in system.
• Assist in the updating of client files, follow up with clients when indicated.
• As required, enter data in to the computer system, retrieve and modify computerized records.
• Protects patients’ rights by maintaining confidentiality of personal, medical and financial information.
• Performing a variety of clerical duties, receiving sorting, distributing mail, sending out mailings, organizing reception area. Type memos, correspondence, reports and other documents.
• Facilitates patient flow by notifying the provider of patients’ arrival, being aware of delays, and communicating with patients and clinical staff.
• Handling the OT List, check the files if correct.
• Confirming Patients’ Appointments.
• Must be able to maintain a positive working environment.
• To facilitate effective communication between patients and health care.
• To undertake a variety of administrative duties to assist in the smooth running of the practice.
• Manage the various appointments, visit and other books in line with agreed policies.
• Continually assess and evaluate systems recommending changes and improvements to the Practice Manager/Administrator as appropriate.
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
• Deal with general telephone enquiries from patients and general public.
• Record requests from patients for follow up.
• Perform other duties as assigned.
• Provide friendly, quality client care to the patients.
• Receive incoming calls, screen those that are handled by other health care team members and take care of routine calls.
• Schedule appointments, obtaining all necessary data concerning the patient and owner.
• Prepare to receive appointments by retrieving client records, preparing needed forms in advance of clients’ arrival. Complete required forms and obtain all necessary information.
• Check and greet clients in a professional, friendly, hospitable manner.
• Make new appointments or note changes in patient status as necessary. Enter charges and set up future reminders in system.
• Assist in the updating of client files, follow up with clients when indicated.
• As required, enter data in to the computer system, retrieve and modify computerized records.
• Protects patients’ rights by maintaining confidentiality of personal, medical and financial information.
• Performing a variety of clerical duties, receiving sorting, distributing mail, sending out mailings, organizing reception area. Type memos, correspondence, reports and other documents.
• Facilitates patient flow by notifying the provider of patients’ arrival, being aware of delays, and communicating with patients and clinical staff.
• Handling the OT List, check the files if correct.
• Confirming Patients’ Appointments.
• Must be able to maintain a positive working environment.
• To facilitate effective communication between patients and health care.
• To undertake a variety of administrative duties to assist in the smooth running of the practice.
• Manage the various appointments, visit and other books in line with agreed policies.
• Continually assess and evaluate systems recommending changes and improvements to the Practice Manager/Administrator as appropriate.
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
• Deal with general telephone enquiries from patients and general public.
• Record requests from patients for follow up.
• Perform other duties as assigned.
• High school diploma or equivalent degree.
• Knowledge of medical terminology, procedures and diagnosis
• Knowledge of computer and relevant software applications
• Knowledge of general administrative and clerical procedures
• Working knowledge of healthcare insurance preferred

Please refer the Job description for details