Patient Safety & Quality Administrator - Band 3

at  Gloucestershire Hospitals NHS Foundation Trust

Job Purpose: To provide administrative support to the corporate and divisional Patient Safety & Quality Teams. To support the DATIX System Manager with the administration of the Trust Risk Management Software (DATIX). Key Areas of Responsibility: Responding to routine enquiries from all grades of staff across the Trust as well as from representatives of external organisations Co-ordinating and supporting the provision of training in patient safety and risk processes, including maintaining a record of all training undertaken. Carrying out general administration duties including: taking minutes, answering the phone, electronic filing, generating basic reports, data entry, responding to emails and some aspects of diary management.
Arranging a variety of meetings, workshops and presentations Supporting the transfer of sensitive and sometimes contentious information arising from safety incidents while maintaining confidentiality and using discretion. Managing shared email inboxes and phone lines and directing queries appropriately. Providing administration support cover for the Patient Safety & Quality Managers and DATIX systems Manager when absent, escalating any complex queries. Maintaining up to date contact and distribution lists Carrying out basic quality assurance checks as instructed.
Maintaining and updating data dashboards as required Basic use of Trak care and electronic patient record to provide support to the Patient Safety and Quality advisors in identifying admission and appointment history for patients involved in incidents Ability to remain focused during repetitive tasks Establishing effective and open administrative processes and filing systems that enables easy access to all material by post holder and team. To undertake any other duties compatible with grade in discussion with Line Manager Managing electronic storage provisions through the use of share drives and SharePoint sites Supporting the Patient Safety and Quality team tracking incidents and action plans Responding to enquiries and providing process related advice and guidance where able and escalating queries where required. Entering data and generating reports from databases and spreadsheets using defined search criteria Supporting the Datix System Manager in the administration of the Trust risk management software for incidents, risk registers, complaints, PALS, mortality and claims Carrying out DATIX system administration duties to include: approving contacts, creating and modifying user profiles and resetting passwords. Supporting the DATIX System Manager with the production of training materials/presentations to support training in the Trust risk management softwar

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