Patient Scheduling Coordinator - Hybrid Working

at  TCP Homecare

*HYBRID WORKING ARRANGEMENTS, UP TO 3 DAYS WORKING FROM HOME*

TCP Homecare is a healthcare service provider, specialising in ‘direct to patient services’ which include the dispensing and distribution of pharmaceutical products, homecare nursing services and sharps waste management, facilitating a unique turnkey solution for the delivery of hospital care in the patient’s home.
Role:The company is currently seeking to employ a Patient Scheduler on a full time basis. This is a permanent role. The Patient Scheduler is responsible for daily logistical planning, scheduling and co-ordination of patient visits in accordance with service requirements.

• Daily logistical planning, scheduling and co-ordination of patient visits.
• Management of the daily schedule and onward sharing of schedule to all recipients
• Accept and process patient referrals maintaining confidentiality and professionalism at all times.
• Dealing with customers, clients, healthcare professionals and colleagues in a courteous, polite and respectful manner, ensuring that the highest quality of service is delivered at all times.
• Assist in rescheduling emergency or urgent work requests if and as necessary, helping to provide solutions to problems
• Represent self in a professional and ethical manner at all times, complying with all applicable company policy and procedures
• Completing all administration functions as required E.g. maintaining records, databases, correspondence, scanning and filing.
• Communicating with other departments to accomplish goals,
• Applying knowledge of customer service principles and practices.