Patient Service Admin (3pm-11pm M-F)

at  Daeco HR Consulting

Larga is a patient service lodge for guests travelling from the NWT and Nunavut while tending to their medical needs. Our mission is to provide a home-away-from-home managed by staff who are welcoming, friendly, approachable, trustworthy, caring, and have a strong desire and willingness to assist guests with their needs throughout the duration of their stay with us
At Larga, we prioritize creating a welcoming and safe environment for all our guests. Our facility is known for providing compassionate and dependable care. If you’re someone who values your guests experience, enjoys working in a collaborative team, and is dedicated to safety, we’d love to hear from you!
*Position Overview: *
We are seeking a friendly, approachable, and experienced Patient Service Representative to join our team. The ideal candidate will have strong attention to detail and demonstrate compassion and patience when interacting with our guests. Your primary responsibility will be to ensure a seamless stay for all our guests.

*Key Responsibilities: *

• -Providing exceptional customer service to guests and their escort while under the care of Larga;
• Orientate guests to their rooms, Larga policies, facility amenities, and the general routine of the boarding home. Act as a resource for all guests with any questions they may have.
• Manage keys system; ensure guests are provided with keys upon arrival and retrieve upon departure.
• Responsible for daily mail, effectively operating a multiline phone system, and daily backup of Larga computer systems.
• Record arrivals, departures, discharges and admissions in books and on room chart and trip sheets, update as needed.
• Maintain effective communication with guests and dispatch for all transportation needs. Coordinate guests to ensure that they are ready for appointments and airport departures in a timely manner. Support dispatch after hours (evenings and weekends) to coordinate travel to/from medical appointments.
• Keep common areas tidy, light vacuuming, garbage removal, tidy desks/papers.
• Contact EPS, ambulance and other emergency services as needed.
• Ensure guest safety after hours and in conjunction with on-call personnel.
• Effectively manage supplies and equipment; sign in/out, cleanliness, and ensuring that items are safe for use. Tag out unsafe items as needed for repair/replacement.
• Arrange travel after hours as needed.
• Report any unusual incidents, and submit to Director of operations.
• Timely and accurate completion of all administrative areas;
• Time sheets are to be completed and submitted as per Larga policy.
• Attend staff/safety meetings as required.
• Cover-off Patient Care Coordinators as needed to allow vacation and sick leave.
• Perform other duties as required, Larga Ltd. policies and procedures must be adhered to when completing all responsibilities.

*Requirements: *

• Quick and timely decision-making skills.
• Able to read, write, comprehend and speak English fluently.
• Vulnerable Sector Check
• Must be able to successfully pass a medical each year.
• A commitment to safety and ensuring the well-being of all passengers.

What We Offer:

• A supportive and friendly work environment.
• Opportunities for growth within the company.
• A chance to make a positive impact on the community.

• -Providing exceptional customer service to guests and their escort while under the care of Larga;
• Orientate guests to their rooms, Larga policies, facility amenities, and the general routine of the boarding home. Act as a resource for all guests with any questions they may have.
• Manage keys system; ensure guests are provided with keys upon arrival and retrieve upon departure.
• Responsible for daily mail, effectively operating a multiline phone system, and daily backup of Larga computer systems.
• Record arrivals, departures, discharges and admissions in books and on room chart and trip sheets, update as needed.
• Maintain effective communication with guests and dispatch for all transportation needs. Coordinate guests to ensure that they are ready for appointments and airport departures in a timely manner. Support dispatch after hours (evenings and weekends) to coordinate travel to/from medical appointments.
• Keep common areas tidy, light vacuuming, garbage removal, tidy desks/papers.
• Contact EPS, ambulance and other emergency services as needed.
• Ensure guest safety after hours and in conjunction with on-call personnel.
• Effectively manage supplies and equipment; sign in/out, cleanliness, and ensuring that items are safe for use. Tag out unsafe items as needed for repair/replacement.
• Arrange travel after hours as needed.
• Report any unusual incidents, and submit to Director of operations.
• Timely and accurate completion of all administrative areas;
• Time sheets are to be completed and submitted as per Larga policy.
• Attend staff/safety meetings as required.
• Cover-off Patient Care Coordinators as needed to allow vacation and sick leave.
• Perform other duties as required, Larga Ltd. policies and procedures must be adhered to when completing all responsibilities