Patient Service Aide

at  SickKids

ABOUT SICKKIDS

Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built – nor could it be maintained – without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.
When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of Healthier Children. A Better World.
Don’t miss out on the opportunity to work alongside the world’s best in paediatric healthcare.

POSITION DESCRIPTION

As a member of a patient care team, you will provide support services for the patient, family and other members of the patient care team. Using your strong communication skills, you will address patient and family concerns and requests. Your problem solving-skills will enable you to adjust service and work priorities. You will promote and maintain a high standard of cleanliness and customer service.
Shift: Saturday, Sunday & Stat Holidays 8:00am-4:00pm Float Pool
Although this posting indicates an initial area of assignment and shift, the Hospital reserves the right to assign to other areas of assignment and shifts as deemed necessary.

• Ensures a clean, safe and comfortable environment for patients and families by maintaining the patient rooms/treatment areas according to environmental specifications of service, as follows:
• Cleaning and setting up patient rooms, treatment areas, making beds and supplying linens.
• Identifying patient/family priorities and concerns, adjust service provisions accordingly.
• Cleaning non patient care areas.
• Ensure that unit based clinical equipment used for patient care is cleaned, functioning and available for use. Report any concerns with equipment or that require repair to the Supervisor.
• Checking and restocking patient care supplies and identifying requirements for supplies that need to be re-ordered.
• Ensuring an appropriate level of supplies in patient care areas is available and verify any required orders that may be needed for patient care.
• Assist with meeting patient nourishment needs, including distributing and collection patient meal trays
• Communicate changing work priorities with co-workers to ensure the efficient operations and service needs.
• Assist with transportation duties as required, when transport services is not available, including patients and other patient care needs such as specimen deliveries to the lab.
• The PSA is accountable to ensure Infection Prevention & Controls standards (PIDAC), department/hospital policies and procedures are being adhered to.
• Involved in quality assurance program and inspections by Supervisors and Clinical staff.
• Discretion applied to prioritize clinical needs/requests due to patient/unit/clinic activity.