Patient Service Associate (2R, Emergency Department)

at  TAN TOCK SENG HOSPITAL PTE LTD

JOB SUMMARY:

We are seeking a compassionate Patient Service Associate (PSA) to join our dynamic Emergency Department (ED) team. As a PSA, you will play a crucial role in ensuring that our patients and their families have a positive experience during their time in the ED.

QUALIFICATIONS:

Diploma in any discipline/GCE ‘A’/’O’ Level/Higher NITEC/NITEC in any discipline

Skills and Competencies:

• Excellent communication skills, with the ability to convey information clearly and empathetically.
• Strong organizational skills, with the ability to manage multiple tasks in a fast-paced environment.
• Able to multi-task, work in a fast-paced and dynamic environment.
• Proficiency in using various computer applications.

• Additional Requirements:

• Willingness to work 2 rotating shifts, weekends, and public holidays.
• Previous experience in a healthcare setting or in customer service is preferred but not required.

KEY RESPONSIBILITIES:

• Patient Reception and Registration:
• Assist patients and their families upon arrival, ensuring all necessary information is accurately recorded.
• Support the triage process by managing patient flow and coordinating with the medical team.

• Handling Inquiries and Communication:

• Provide clear information to patients and families regarding ED procedures, waiting times, and hospital policies.

• Administrative Duties:

• Manage patient records and documentation, ensuring all information is up-to-date and properly filed.
• Scheduling and assisting with appointments.

Ad-hoc duties such as excel preparation.

• CLINICAL DUTIES (TRAINING PROVIDED):

• Administer nasal swabs to patients.
• Assisting to take vital signs and ECGs
• Transferring patients from wheelchair to trolley, and assisting in pushing patients around.