Patient Service Associate - TCM

at  Buddhist Compassion Relief Tzu Chi Foundation Singapore

JOB DESCRIPTION

• Handle client registration and schedule appointments efficiently.
• Attend to incoming and outgoing phone calls and respond to clients’ queries courteously.
• Prepare outpatient appointment cards and process registrations accurately.
• Assist in resolving various situations at the registration counter to ensure smooth operations.
• Process, check, correct, and archive medical records, systems, and acupuncture consent forms.
• Be responsible for managing Jing Si products and liaise with the Jing Si team on related matters.
• Support/backup volunteers on replenishing medical supplies in consultation rooms.
• Analyze and prepare the monthly outpatient data report for the supervisor.
• Assist with general housekeeping and related operational matters to maintain a clean and organized workspace.
• Ad hoc duties as assigned

JOB REQUIREMENTS

• Willing to learn, organized, proactive, diligent, meticulous, and capable of multitasking.
• Strong communication and interpersonal skills to work effectively with diverse stakeholders (e.g., co-workers, volunteers).
• Ability to maintain composure in stressful situations and demonstrate respect

for confidentiality.

• Proficient in MS Word, Excel, and PowerPoint (added advantage).
• Proficient in English and Chinese in speaking and writing, as need to communicate with non-English speaking senior citizen.
• Possess at least O-Level education.

Job Types: Full-time, Permanent
Pay: $2,000.00 - $2,800.00 per month

Benefits:

• Professional development

Schedule:

• Day shift
• Monday to Friday

Supplemental Pay:

• 13th month salary

Work Location: In perso

Please refer the Job description for details