Patient Service Clerk

at  Royal Victoria Regional Health Centre

Job Description:
The Mental Health and Addiction Program Outpatient Department offers a variety of services to individuals and families and serves as a less restrictive alternative to inpatient admission. The department consists of an inter-professional treatment team and therapy is based on a solution focused short term model of care. As the Patient Services Clerk you will be is responsible for reception, communication and clerical duties of the unit in accordance with the organizational philosophy, policies and standards of the Royal Victoria Regional Health Centre. You will also be responsible for registering, booking and scheduling appointments for the Acute Psychiatric clinic, The Adult Day Program, the Community Treatment Order Program, and the Rapid Access Psychopharmacology program.

As a qualified candidate you will have the following job requirements:

• Medical Office Administration Certificate/Diploma or Equivalent Program essential
• Office administration experience in a hospital environment or equivalent

Competencies:

• Computer literacy - Microsoft Office – essential II. Keyboarding skills – 50wpm – essential
• Current experience with Meditech, including registration, EMR, order entry and appointment scheduling an asset
• Current experience in the processing of physicians orders an asset . Experience working in the mental health field is an asset.

You will be a great fit for this position if you have:

• Demonstrated commitment to customer service skills.
• Demonstrated ability to communicate effectively using both oral and written format with patients, families, public, colleagues and other members of the interprofessional team.
• Demonstrated ability to be flexible and adaptable to a changing work environment
• Demonstrated ability to prioritize and function effectively in a busy environment
• Demonstrated problem-solving ability and organizational skills
• Demonstrated ability to work independently and collaboratively as part of a team.
• Demonstrated ability to function in a multi-task environment
• Demonstrated commitment to maintaining confidentiality
• Demonstrated commitment to ongoing learning

Please refer the Job description for details