Patient Service Representative Maternal Fetal Medicine

at  Akron Childrens Hospital

Akron, OH 44308, USA -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate02 Dec, 2024Not Specified05 Sep, 2024N/AExcel,Outlook,Medical Terminology,Interpersonal SkillsNoNo
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Description:

SUMMARY:

The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.

EDUCATION AND EXPERIENCE

  • Education: A high school diploma or equivalent is required.
  • Certification: None.
  • Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred.
  • Years of experience supervising: None.
    Full Time

Responsibilities:

  • Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc.
  • Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor.
  • Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.
  • Manages third-party payors and collection of co-pays.
  • Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc.
  • Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member.
  • Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.
  • Ensure overall department appearance including the cleanliness of the work area and waiting room as needed.
  • Participates in clerical and administrative cross coverage efforts as needed.
  • Ensure HIPAA compliance is followed.
  • Other duties as required.


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Hospital/Health Care

Pharma / Biotech / Healthcare / Medical / R&D

Health Care

Diploma

Proficient

1

Akron, OH 44308, USA