Patient Service Specialist

at  Steward Health Care

Mesa, AZ 85209, USA -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate28 Nov, 2024USD 19 Hourly29 Aug, 20241 year(s) or aboveExcel,Outlook,Microsoft Office,Athena,Interpersonal SkillsNoNo
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Description:

This position is to function as a member of the administration team and complete assigned daily front end tasks to ensure smooth day to day operations in the SMG physician practice. The Patient Service Specialist must maintain a professional, positive manner when talking with patients in-person, over the phone, or via email.

Key Responsibilities

  • Answers calls and routes telephone calls appropriately; takes messages, follows through with each message, ensuring that the appropriate physician/staff member receives the information. Provides routine information to callers and gives only authorized medical advice from a provider.
  • Provides a high level of customer service to all new and existing patients of the practice.
  • Creates patient cases and documents telephone calls and messages into Athena or other EMR.
  • Schedules patient appointments and appropriate testing for patients as requested.
  • Registers patients in EMR and verifies information including demographics and obtains accurate health insurance information. Conduct eligibility checks to ensure insurance is reflected accurately.
  • Collects required insurance co-pays from patients including any prior balances.
  • Follows scheduling notes and direct schedules patient visits in other SMG practices as advised.
  • Performs pre-visit planning daily for all upcoming scheduled appointments to include running insurance eligibility.
  • Responsible to obtain prior authorizations and/or insurance referrals as per practice need.
  • Performs outreach to select patient groups as directed for patient care and quality measurement/guidelines. Schedules specialty appointments/testing as required.
  • Performs work in EMR buckets as directed and per practice need.
  • Responsible to inform manager of administrative supply needs or assists with ordering.
  • Follows up with providers on missing slips and creates claims in Athena.
  • Responsible to work assigned revenue cycle buckets as directed.
  • Must be able to work independently with little supervision.
  • Adheres to SMG policies.
  • Always uses discretion to ensure patient confidentiality.
  • Performs other duties as requested.

Skills

  • Strong customer service excellence expected.
  • Excellent communication and interpersonal skills required
  • Experience with EMR strongly preferred. (Athena a plus)
  • Experience with Microsoft Office, Word, Excel, and Outlook preferred.

Education & Experience

  • High School Diploma or equivalent required.
  • One to three years as a medical secretary preferred.

Salary Range: $15.00 - $19.00
Location: Steward Medical Group · 1185.90116 Pool Residents-Mv-Fp
Schedule: Full Time, Day Shift, 8am-4:30p

Responsibilities:

  • Answers calls and routes telephone calls appropriately; takes messages, follows through with each message, ensuring that the appropriate physician/staff member receives the information. Provides routine information to callers and gives only authorized medical advice from a provider.
  • Provides a high level of customer service to all new and existing patients of the practice.
  • Creates patient cases and documents telephone calls and messages into Athena or other EMR.
  • Schedules patient appointments and appropriate testing for patients as requested.
  • Registers patients in EMR and verifies information including demographics and obtains accurate health insurance information. Conduct eligibility checks to ensure insurance is reflected accurately.
  • Collects required insurance co-pays from patients including any prior balances.
  • Follows scheduling notes and direct schedules patient visits in other SMG practices as advised.
  • Performs pre-visit planning daily for all upcoming scheduled appointments to include running insurance eligibility.
  • Responsible to obtain prior authorizations and/or insurance referrals as per practice need.
  • Performs outreach to select patient groups as directed for patient care and quality measurement/guidelines. Schedules specialty appointments/testing as required.
  • Performs work in EMR buckets as directed and per practice need.
  • Responsible to inform manager of administrative supply needs or assists with ordering.
  • Follows up with providers on missing slips and creates claims in Athena.
  • Responsible to work assigned revenue cycle buckets as directed.
  • Must be able to work independently with little supervision.
  • Adheres to SMG policies.
  • Always uses discretion to ensure patient confidentiality.
  • Performs other duties as requested


REQUIREMENT SUMMARY

Min:1.0Max:3.0 year(s)

Hospital/Health Care

Pharma / Biotech / Healthcare / Medical / R&D

Health Care

Diploma

Proficient

1

Mesa, AZ 85209, USA