Patient Services Administrator - Surrey Downs H&C

at  Epsom and St Helier University Hospitals NHS Trust

SURREY DOWNS HEALTH & CARE

Surrey Downs Health and Care Single Point of Contact is a centralised centre for all Community referrals within the Surrey Downs area. We are looking for a full time highly motivated Patient Service Administrator who will provide high quality administrative support. This will include liaising with clinicians, clients, referring parties and other administrative staff. You will be working as part of a large and friendly team of varied professions, and you will be part of the team which is responsible for all administration duties for the services including referrals into the service via electronic database, telephone, website, text and email.
The team cover the operational hours between 8am to 8pm, and working times will be arranged to cover the service needs on a rota basis.

APPLICANT REQUIREMENTS

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

MAIN DUTIES OF THE JOB

• Work within Single Point of Access and part of the wider clinical administration team to deliver an efficient and cost effective administrative service across the Community Services division.
• Provide a high quality efficient administration service to clinicians, team leaders and clinical managers across services within their site to support the smooth running of clinical services.
• Provide a patient focused service by responding to all queries from patients, referrers and staff in a timely and professional manner
• Work with telephonic equipment and software used to support the Referral Management.
• Work within the Community to cover clinic receptions, when required.
• Provide a high quality customer care first point of contact service. This may involve the delivery of reception or telephone helpline services as well as in the support of clinicians to co- ordinate their clinical workload.
• Working with small delegated team of administrators delivering specific services such as clinic reception, hospital out-patient clinic reception, ward admissions, general administration, as appropriate to the business unit.
• Contribute to the review & evaluation of administrative systems and procedures and associated policies in order that improvements and developments can be made.

OTHER RESPONSIBILITIES

• Adhere to legislation and Trust policy and procedure on patient confidentiality
• Undertake any necessary or mandatory training, study or qualification as required for the role
• To undertake such other duties, across Trust sites, as may be required from time to time which are consistent with the responsibilities of the grade.
• To promote a positive image of the Adult Referral Centre and the Trust