Patient Services Associate/Assistant

at  University of Michigan

JOB SUMMARY

The Rogel Cancer Center is a University of Michigan Ambulatory Care facility dedicated to providing high-quality health care services. We are located at 1500 E. Medical Center Drive in Ann Arbor, MI. We are actively seeking a compassionate, enthusiastic, and patient-focused individual who will share in the goal of crafting the ideal experience for our patients, families, and employees.

REQUIRED QUALIFICATIONS*

• High School diploma or equivalent.
• General office practices, ability to understand medical documentation, and general knowledge of medical terminology is required.
• Demonstrated excellent verbal and written skills.
• Candidate must be an active team player and be able to work independently.
• Strong organizational and prioritization skills are required along with outstanding customer service skills.
• Demonstrated record of excellent attendance.
• Exhibits professional and positive image when interacting with patients, faculty, and staff.
• Able to handle multiple responsibilities in a fast-paced environment with accuracy.
• Demonstrated ability to work well under pressure and meet deadlines.
• Demonstrated strong problem-solving skills.
• Ability to move from position to position during the shift of work.
• Exceptional interpersonal skills.
• Demonstrated active listening, written, verbal, and information technology skills.

DESIRED QUALIFICATIONS*

• Knowledge of University policies and procedures.
• Working knowledge of medical terms, testing, and procedures is desired.
• Previous clerical work in a hospital setting.
• Demonstrated proficiency with Microsoft Office applications, Careweb, Outlook, EPIC and the ability to navigate between these systems.
• Experience working within a large, complex healthcare setting.

• The position works with the Blue Team in the Cancer Center. Primarily responsible for checking patients out after their medical appointments, scheduling and coordinating future appointments, Infusion therapies, tests, Radiation Oncology (if needed), and procedures.
• Able to accurately and efficiently schedule patients utilizing MiChart. Able to identify the best available appointment type for the patient’s particular appointment.
• Takes payments for services.
• Able to request and process all patient payments, both co-pays and outstanding balances.
• Accurately reconciles and balances receipts and payments collected.
• Able to enter valid and complete information into Cadence.
• Follows protocols for verifying all patient demographics and insurance information.
• Other clerical duties such as assigned