Patient Services Care Coordinator

at  DMC Healthcare

RECEPTION DUTIES

• Ensure that all patients and visitors at reception and telephone callers to the practice are greeted professionally and politely.
• Answer all incoming phone calls from patients and other healthcare professionals. Action as appropriate.
• Deal with administrative queries and requests from patients and act as liaison with the clinicians as necessary.
• Book/cancel/rearrange appointments via the clinical system.
• Support and assist clinicians as required.
• Arrange interpreters as necessary.
• Ensure up to date patient information is recorded.
• Manage requests and completed medical reports. Including the receipt of fees for such reports.
• Daily preparation of facilities including, clinical rooms.
• Keeping tidy the workspace and waiting area.

CLERICAL DUTIES

• Ensure that prescriptions are handled accurately and efficiently following protocol
• Deal with GP Links including the amendment and deduction of patients records
• Monitor incoming electronic test results to ensure prompt review by clinicians
• Data entry of new and temporary registrations and relevant patient information e.g. smoking status, BP, ethnicity, medication from hospital letters
• Scan all patient information in computerised record i.e. medical documents, hospital reports and letters as necessary
• Deal with referrals to primary and secondary care
• Action tasks set by clinicians via the clinical systems and email
• Handling of document via clinical systems and practice protocols

DATA DUTIES

• Reviewing medical records of new patients, inputting and summarising medical history.
• Registering patients.
• Read coding medical data into clinical system and computerised medical record of patient.
• Set up and run clinical searches.
• Interrogate data for audit purposes.
• Maintain the appointment system
• To provide and maintain information required for public health targets. This will include data checking and liaising with the clinical team to improve performance.Take part in practice performance related to recalls for patients.

To be considered for this exciting role:

• Reception or customer care experience is essential
• The person must be an excellent communicator both spoken and written
• Must have PC skills will be able to use basic Word, Excel and e-mail
• Must be able to work within processes/procedures
• Work effectively with colleagues as part of a team.
• A willingness to learn and progress with a ‘can do’ attitude.
• Previous experience of working in the NHS is welcome but not essential.
• The ability to communicate with a wide range of people in a kind, professional and caring way.
• Previous experience in the use of EMIS Web is desirabl