Patient Services Coordinator IV

at  Novant Health

PATIENT SERVICES COORDINATOR IV (REMOTE POSITION)

Novant Health is seeking a Patient Services Coordinator IV to join our ambulatory pharmacy team to deliver optimal medication management across all dimensions of care, every time.

PREFERRED EXPERIENCE/CREDENTIALS

• 3+ years of high-volume call center experience
• Understanding of medical terminology and abbreviations
• Experience with managing high volumes of clinical referrals and patient scheduling
• Customer service oriented
• Experience in a professional environment with direct patient contact preferred
• Experience with EPIC electronic medical record preferred
• Highly motivated individual who is self-directed and able to execute tasks in a quickly changing environment
• Ability to multi-task, prioritize essential tasks and meet deadlines
• Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by Novant Health
  Remote opportunity within our approved hiring footprint. Will need to come on-site as needed.

• Ensure complete and accurate registration, including patient demographic and current insurance information.
• Review details and expectations about the referral with patients.
• Verifies through patient’s Electronic Health Record (EHR) when last and any future appointments are scheduled to coordinate and ensures orders, referrals, and required authorizations are in place when applicable
• Data entry of referral information into electronic medical record system, including patient demographics, diagnosis, medications, and specific orders related to patient care
• Directs all daily patient referral and intake operations including providing direct oversight of the establishment and implementation of intake policies
• Ensure that referrals are addressed in a timely manner.
• Remind patients of scheduled appointments via mail or phone.
• Partnership with NHMG providers and clinical staff to provide remarkable patient care.
• Contributes to process improvement projects.
• Ability to communicate effectively both orally and in writing while having a collaborative approach to patient care.
• Demonstrating proficiency with equipment and software.