Patient Services Coordinator - Switch Team

at  LloydsPharmacy Clinical Homecare

WHY LLOYDSPHARMACY CLINICAL HOMECARE?

We have a lot to offer to not only the 100,000 patients we support, but also to our valued employees. LloydsPharmacy Clinical Homecare has a wide range of exciting opportunities for passionate professionals across nursing, patient services, compounding, pharmacy and warehousing. These roles come with fantastic benefits including:

• 25 days annual leave plus bank holidays
• Company bonus scheme
• Outstanding training & development programmes
• Up to £1200 refer a friend bonus
• Full support from our employee assistance programme including a health and well-being app
• Savings and discounts at multiple retailers through our rewards portal

ABOUT US

At LloydsPharmacy Clinical Homecare, with over four decades of experience supporting patients since 1975, we are dedicated to delivering exceptional clinical homecare services to more than 100,000 patients in their own homes, workplaces, or communities across the UK. Our comprehensive range of treatments spans from medication delivery to specialised nursing for complex conditions such as home parenteral nutrition, chemotherapy, IV antibiotics, enzyme replacement therapy, rheumatoid arthritis, multiple sclerosis, and beyond. Working in collaboration with the NHS, pharmaceutical companies, and private medical insurers, we prioritise patient care and are guided by our values of Delivering together, Being Accountable, Giving it our all and Continually Improving to provide the highest standards of service delivery and patient outcomes.
We pride ourselves on being an equal opportunities employer, committed to diversity & inclusion, taking a person-centred approach to our interview process that is fair and free from both discrimination and bias. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our resourcing tea

ABOUT THE ROLE

Are you a problem-solving wizard with a passion for ensuring seamless operations in a fast-paced call centre environment? We’re seeking a proactive individual to join our Switch Team. If you’re ready to take on a diverse range of responsibilities and excel in managing urgent queries, device management, failed deliveries, and more, we want to hear from you!

ABOUT THE ROLE:

As a Switch Team Coordinator, you’ll play a pivotal role in ensuring efficient operations and resolving complex issues that arise in patient care coordination. You’ll work closely with the Call Centre Patient Care Coordinators to tackle urgent queries, manage device inventory, arrange special delivery details (SDD), and maintain data integrity through meticulous cleansing processes.

KEY RESPONSIBILITIES:

• Urgent Queries Management: Handle urgent patient queries promptly and effectively, ensuring timely resolution and patient satisfaction.
• Device Management (PPC): Oversee the inventory and distribution of patient devices, ensuring accurate records and timely replenishment.
• SDD Arrangements: Coordinate special delivery arrangements for patients, including same-day deliveries and holiday schedules.
• Failed Deliveries: Investigate and address failed delivery instances, ensuring appropriate follow-up actions are taken to minimize patient inconvenience.
• Data Cleansing: Maintain data integrity by conducting regular audits and cleansing processes to ensure accurate and up-to-date records.
• Managing the Shared Inbox: Monitor and manage the shared inbox efficiently, prioritizing and addressing incoming queries and requests.

We have a lot to offer to not only the 100,000 patients we support, but also to our valued employees. LloydsPharmacy Clinical Homecare has a wide range of exciting opportunities for passionate professionals across nursing, patient services, compounding, pharmacy and warehousing. These roles come with fantastic benefits including:

• 25 days annual leave plus bank holidays
• Company bonus scheme
• Outstanding training & development programmes
• Up to £1200 refer a friend bonus
• Full support from our employee assistance programme including a health and well-being app
• Savings and discounts at multiple retailers through our rewards porta