Patient Services Officer

at  GenesisCare

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.
Care to join the team?
GenesisCare is now looking for a professional and empathetic Patient Services Officer (Medical Receptionist) to join the growing team in our Maitland Oncology Clinic, NSW.
Our centre delivers high quality cancer services including radiation therapy and chemotherapy. Successful applicants must be prepared to work in a fast-paced and multi-skilled area of healthcare, have a strong focus on patient needs and be able to develop strong working relationships with doctors and allied health professionals.
On offer is a full time, 7-month contract with the potential for permanent part-time work available after this time in early 2025.

More specifically, you will:

• Work in a fast-paced administrative role where customer focus is the top priority.
• Act as the first point of contact to patients and provide excellent customer service both face to face and over the phone.
• Adapt to and manage an environment where there is ongoing change and competing priorities.
• Book and confirm patients for appointments and consultations.
• Maintain the diary and ensure that all relevant documentation and administrative processes are completed for appointments.
• Billing and receipting at time of appointment.
• Supportively guide patients through Medicare and billing processes.
• Accurately process relevant paperwork including data entry.
• Ensure the smooth running of the clinic.
• Continuously liaise with the local team and other practices to ensure efficient processes.
• Manage patient records and filing of patient notes.

We’re interested in hearing from people who have:

• Demonstrated ability to provide excellent patient care and customer service.
• Strong organisation and communication skills, with the ability to liaise with both internal and external stakeholders.
• Proven experience to work successfully both independently and in a team environment.
• Knowledge of patient billing systems and related Medicare funding mechanisms would be highly valued.
• Exceptional phone manner and ability to handle a high volume of patient inquiries.
• High attention to detail and excellent organisational skills.
• Flexible approach to work and able to adapt in a fast-paced environment.

Benefits of joining our team:

• Working with a vibrant team aligned with providing the best patient experience possible and outcomes.
• Internal and external training and development opportunities.
• Close knit internal community.
• All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counselling.
• Enhance your holistic wellbeing with our Full Circle wellbeing program.
• Learn and grow with our award-winning development programs.
• Free access to thousands of LinkedIn training courses.
• Range of benefits available: Qantas membership discount, Anytime Fitness Gym membership discount, Bupa discount.

About GenesisCare
By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.
Covid19 Vaccination Requirement
In line with the Public Health Order, all GenesisCare employees are required to be fully vaccinated for COVID-19. To be eligible for consideration to perform work for GenesisCare, all recruits must provide evidence of vaccination and comply with the requirements of the Public Health Order prior to appointment.
GenesisCare is an Equal Opportunity Employer

Please refer the Job description for details