Patient Services Officer (Medical Receptionist)

at  GenesisCare

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.
Your life’s best work!
We are looking for an experienced Patient Services Officer (Medical Receptionist) to join our team, working across both our Wembley and Hollywood clinics. In this client-facing role, you will be responsible for providing administrative support to clients and staff while remaining professional, caring and friendly in an everchanging environment.
We currently have a full-time opportunity available, working Mon-Fri, to support our vibrant team who are passionate about customer service and working collaboratively.

More specifically, you will:

• Work efficiently in a fast-paced administrative role where customer focus remains the top priority.
• Act as the first point of contact to patients and provide excellent customer service both face to face and over the phone.
• Adapt to and manage an environment where there is ongoing change and competing priorities.
• Book and confirm patients for appointments and consultations.
• Billing and Receipting at time of appointment.
• Accurately process relevant paperwork including data entry.
• Ensure the smooth running of the clinic.
• Continuously liaise with the team to ensure efficient processes.
• Manage patient records and filing of patient notes.

We’re looking for someone who has:

• Demonstrated ability to provide excellent patient care and customer service.
• Strong organisation and communication skills, with the ability to liaise with both internal and external stakeholders.
• Proven experience to work successfully both independently and in a team environment.
• Knowledge of patient billing systems and related Medicare funding mechanisms would be highly valued.
• Exceptional phone manner and ability to handle a high volume of patient inquiries.
• High attention to detail and excellent organisational skills.
• Flexible approach to work and able to adapt in a fast-paced environment.

Benefits of joining our team:

• Established, close-knit team, thriving culture.
• Fast-paced, challenging role with one of the most influential healthcare providers.
• Supportive environment where you can develop with excellent management.

About GenesisCare
By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.
GenesisCare is an Equal Opportunity Employer

Please refer the Job description for details