Patient Services - Receptionist

at  GenesisCare

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.
Are you ready to embark on an exciting journey as a Patient Services Receptionist at our state-of-the-art cancer care centre located in Windsor? Join our dedicated team at GenesisCare UK and be part of something extraordinary.
The Role:
As a Patient Services Receptionist with us, you’ll play a pivotal role in providing excellent patient care to patients, efficient and professional receptionist duties and general administrative support as and when required. This is your opportunity to make a meaningful impact and develop your career.

What You’ll Do:

• Cover reception and participate in all reception duties
• Appropriately direct all incoming calls from reception
• Meet and greet patients, staff, doctors and visitors
• Patient liaison in waiting area – completion of paperwork, signposting, communication of delays, taxi service etc
• Actively queue patients into MOSAIQ upon arrival to support wait time tracking
• Printing documents required and scanning completed forms into patient file
• Liaise with taxi companies regarding scheduled transport for patients
• Ensuring patient questionnaires are completed
• Ordering stock for reception area and keeping it well stocked throughout the day
• Centre admin – post, SAP purchases, Amazon orders etc
• Review unresolved appointments at the end of each working day
• Utilising Datix to log comments/concerns and compliments
• Be responsible for the daily maintenance of the centre’s fire box and centre checks
• Ensure all patients experience the highest levels of service at all times.
• Maintain accurate and complete records of patient details in line with the agreed processes within GenesisCare.
• Work respectfully with all team members, ensuring that clear communication and effective working relations are maintained.
• Be aware of the close working relationship with any partner hospital and comply with their local rules and policies at all times.
• Follow departmental protocols, policies and procedures and operate in full compliance with all relevant guidelines.
• Undertake company designated mandatory training.
• Occasionally work out of hours in order to ensure that breakdowns or crisises are resolved with minimum impact to service and treatments.
• Adhere to company standards in respect of appearance, behaviour and demeanour at all times.
• Carry out any other duties appropriate for a post of this nature.
• Work flexibly to achieve GenesisCare business objectives
• Ensure that patient confidentiality is maintained in respect of personal information in accordance with GenesisCare policies and statutory legislation.
• Maintain security by following procedures and booking patients and visitors in and out of the centre.

What You’ll Have:

Experience and skills:

• Experience of looking after a busy reception area
• Have excellent communication skills
• Experience in a customer focused environment
• Evidence of effective staff liaison and co-operative working
• Evidence of an empathetic approach to patients and or customers
• Experience with resolving complaints satisfactorily
• Strong relationship building skills
• Experience within a diverse range of administrative roles

Qualifications and Knowledge:

• Be proficient in all MS office packages including, but not limited to, Word, Excel & Outlook
• Previously worked within the healthcare sector preferred, not essential

Why Choose GenesisCare:

Discover what’s in store for you when you join the GenesisCare UK team:

• Shape your work-life balance with 25 days of annual leave, plus bank holidays, and the option to buy more or sell back annual leave.
• Prioritise your well-being with complimentary private medical and dental coverage, access to Employee Assistance Program, and Income Protection.
• Access our world-class radiotherapy - free to you and your immediate family, if required.
• Secure your future with a competitive Company Contributory Pension Scheme.
• Nurture your mental health and well-being through our well-being community, with access to Babylon Health and Headspace Wellbeing.
• Enjoy hassle-free commutes with free parking at most of our centres.
• Treat yourself with exclusive retail discounts.

Who We Are:
GenesisCare UK is the leading provider of private oncology services in the UK, pioneering a transformation in cancer care. Through innovative, personalised treatments, we are enhancing patient quality of life, life expectancy, and overall survival rates.
We are a team of over 600 highly trained physicians, healthcare professionals and support staff operating 14 specialist outpatient cancer centres across the UK. Our aim is to provide world-class care, offering the latest proven treatments including advanced diagnostics, medical oncology, radiotherapy, and Theranostics.
We take an integrated approach to cancer care, focusing on treating the whole patient, not just the cancer. Our personalised treatment programmes include wellbeing services in partnership with Penny Brohn UK and exercise medicine, proven to enhance patient outcomes.
Collaborating with universities and leading clinicians globally, we’re dedicated to researching and developing improved cancer treatments. Our UK clinical trials programme aims to broaden access to new therapies.
We’re passionate about innovation and working together to make great things happen. We make significant investments in our employees to provide opportunities for growth, learning, and development within their roles.
Join GenesisCare UK and shape your future, while shaping the future of cancer care.
GenesisCare is an Equal Opportunity Employer

• Cover reception and participate in all reception duties
• Appropriately direct all incoming calls from reception
• Meet and greet patients, staff, doctors and visitors
• Patient liaison in waiting area – completion of paperwork, signposting, communication of delays, taxi service etc
• Actively queue patients into MOSAIQ upon arrival to support wait time tracking
• Printing documents required and scanning completed forms into patient file
• Liaise with taxi companies regarding scheduled transport for patients
• Ensuring patient questionnaires are completed
• Ordering stock for reception area and keeping it well stocked throughout the day
• Centre admin – post, SAP purchases, Amazon orders etc
• Review unresolved appointments at the end of each working day
• Utilising Datix to log comments/concerns and compliments
• Be responsible for the daily maintenance of the centre’s fire box and centre checks
• Ensure all patients experience the highest levels of service at all times.
• Maintain accurate and complete records of patient details in line with the agreed processes within GenesisCare.
• Work respectfully with all team members, ensuring that clear communication and effective working relations are maintained.
• Be aware of the close working relationship with any partner hospital and comply with their local rules and policies at all times.
• Follow departmental protocols, policies and procedures and operate in full compliance with all relevant guidelines.
• Undertake company designated mandatory training.
• Occasionally work out of hours in order to ensure that breakdowns or crisises are resolved with minimum impact to service and treatments.
• Adhere to company standards in respect of appearance, behaviour and demeanour at all times.
• Carry out any other duties appropriate for a post of this nature.
• Work flexibly to achieve GenesisCare business objectives
• Ensure that patient confidentiality is maintained in respect of personal information in accordance with GenesisCare policies and statutory legislation.
• Maintain security by following procedures and booking patients and visitors in and out of the centre