Patient Services Representative

at  UPMC

Join our team of Life Changers!
UPMC is hiring a Full-Time, Patient Service Representative to support the office in Mechanicsburg.
Hours are Monday-Friday 8:00am-4:30pm

NO HOLIDAYS OR WEEKENDS!

We are seeking to recruit an individual with exceptional customer service abilities and a dedication to patient care for our team.
This is a new office with a growing team, and we are looking to add someone that wants to be part of a team environment!
Previous medical office experience is preferred.
Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!

• Provide a warm greeting for all patients.
• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference.
• Collect copayments and any other applicable patient payments at the point of service.
• Confirm and/or update patient registration information at checkout.
• Schedule follow-up appointments within the practice at checkout.
• Schedule or connect patient to resources to schedule for ancillary services at checkout.
• Help patients navigate the healthcare system by providing clear and understandable instructions.
• Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
• Register patients in Biometrics (fingerprint recognition) program and explain benefits Promote My UPMC patient portal and assist patients in registration when applicable.
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed.
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
• Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
• Appropriately distribute / triage phone calls to other areas and / or clinical providers.
• Assist with administrative duties in the office including but not limited to scanning of medical records and faxing.
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• Performs in accordance with system-wide competencies/behaviors.

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• Performs other duties as assigned.

• Completion of high school graduate or equivalent is required.
• Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
• Two years of experience in a medical / billing / fiscal or customer service function is preferred.
• Knowledge of medical terminology is preferred. Prior experience with Medipac, Epic, or other health records systems is preferred.Licensure, Certifications, and Clearances:
• Act 34