Patient Services Representative - UPMC Washington

at  UPMC

Get ready to make a difference as a Patient Services Representative! You’ll be the friendly face that welcomes patients with a smile, guiding them through their financial responsibilities and ensuring they understand their copayments. You’ll also be the go-to person for updating patient demographics and insurance details, making sure everything runs smoothly. Join us and be a part of something truly impactful!

• Help patients navigate the healthcare system by providing clear and understandable instructions
• Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed
• Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
• Collect copayments and any other applicable patient payments at the point of service

Schedule: Rotating days, weekends, and holidays. Rotating 10-hr shifts include: 6AM-4PM, 6:30AM-4:30PM, 7AM-5PM, 8AM-6PM, 11Am-9PM, 2PM-12AM, and 9PM-7AM. Will only work overnights when coverage is needed so will mainly work daylight/afternoon shifts. Will work mainly in the ED and Main Lobby.

• Completion of high school graduate or equivalent is required.
• Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred
• Two years of experience in a medical / billing / fiscal or customer service function is preferred.
• Knowledge of medical terminology is preferred.
• Prior experience with Medipac, Epic, or other health records systems is preferred.