Patient Services Specialist

at  FYidoctors

WHY YOU SHOULD JOIN US:

We at FYidoctors put our patient’s well-being first and feel honoured that people across Canada and the USA trust us with something so valuable. We put health front and centre, and our doctor-led approach has helped us rapidly grow in 12 years from 30 locations to over 350.
We could not have gotten to where we are without our most significant asset, our people, who now number more than 3,000 and serve thousands of valued patients across North America every day. We are committed to FYidoctors being more than just a place to work and strive to maintain a positive and supportive work environment where all our people can thrive and grow.
Join our team at FYidoctors and help us have a meaningful impact on people’s lives while also having fun doing it!

WHY WE NEED YOU:

Our Bedford Nine Mile Drive clinic is looking for someone like you to bring your exceptional skills and experience with you and join us as our newest Full Time Optical Receptionist.
As an Optical Receptionist, you will play a critical role within FYidoctors by delivering world-class service to our patients. You’ll often be the first point of contact with the public, so you must bring with you your passion for people and your drive to deliver an exceptional customer experience. With your help, we’ll continue to have a positive impact on our current patients’ health and well-being, as well as the patients we haven’t yet met.
This position is a full-time, permanent role working up to 40 hours per week.

• Administering pre-testing services
• Communicating with patients in person, by phone, and by email
• Billing the patient, their medical service provider and other third parties
• Managing appointment bookings, prescription printouts and billing and payments
• Conducting Contact Lens teaches and ordering Contact Lenses
• Opportunity exists to learn dispensing and help with selling glasses
• Upholding excellent customer service standards using your charisma and problem-solving skills