Patient Services Specialist

at  Providence

PROVIDENCE IS CALLING A PATIENT SERVICES SPECIALIST WHO WILL:

• Provide patient-centered, coordinated access to the complex network of facilities, institutes, and clinics
• Foster and nurture relationships with existing patients and those seeking treatment
• Provide support related to Care Access including but not limited to:
• Providing support to patients in a high volume omni channel environment via phone, email and chat
• Find a physician navigation within a health network
• Scheduling appointments and classes
• Providing tier 1 technical support with patient health applications
• Serve as an entry point and informational resource for patients into the health system
• Provide high-touch, personalized assistance to patients across Providence St. Joseph Health regions and provider networks

REQUIRED QUALIFICATIONS FOR THIS POSITION INCLUDE:

• 2+ years of customer service experience, preferably in a healthcare environment
• 2+ years of experience interacting and engaging customers over the phone

PREFERRED QUALIFICATIONS FOR THIS POSITION INCLUDE:

• 2+ years of technical support experience
• Customer Service May include any of the following areas:
• Healthcare: High Volume Call Center
• Healthcare: Administrative Office
• Healthcare: Patient Care Services
• Healthcare: Pharmacy High Volume Call Center

Please refer the Job description for details