Patient Services Specialist

at  Providence Swedish

DESCRIPTION

The patient services coordinator serves as an integral part of the team at the Swedish Breast Imaging Center. As the first point of contact to the patient, they must exhibit exceptional customer service skills. Communication tone and proactive problem solving are key to successfully assisting patients when they call and/or arrive in the SBIC department. This position performs a variety of front office clerical and support tasks within an outpatient setting. Primary responsibilities include appointment scheduling, patient registration and timely check-in/communication to the technical team when patients arrive for their appointments. All duties are to be completed with an exceptional customer service approach designed to optimize the patients experience in the Breast Imaging Center.
Providence caregivers are not simply valued – they’re invaluable. Join our team at Swedish First Hill and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

REQUIRED QUALIFICATIONS:

• 6 months of experience performing general and specialized office duties required; one year preferred.
• Experience in obtaining insurance verification, referrals, and authorizations.
• Experience with medical terminology and basic medical record processes.

PREFERRED QUALIFICATIONS:

• Prior hospital or clinical experience.
• 1 year of Scheduling experience.
• Experience with computerized scheduling or relational databases preferred.

Please refer the Job description for details