Patient Support Manager - Outpatient & Imaging

at  The London Clinic

The below outlines the key duties and responsibilities of this role. For a full description of the role requirements, please see the attached Job Description and Person Specification. Key Duties Develop, maintain and grow a high-performance team of receptionists and administrators, including the direct line management of Patient Support Leads. Manage departmental budgets effectively, develop and implement strategies to increase revenue in line with agreed objectives.
Energise and motivate staff to create an enthusiastic environment to achieve revenue targets through targeted sales, pricing and delivery activities. Ensure that team members are fully trained in their areas of expertise and that a continual induction and development program is employed. Create workforce plan and lead on associated recruitment, induction and training activity Develop and maintain relationships with consultants, secretaries and other stakeholders to enable competitive, smooth, timely and effective service delivery. Develop and implement performance targets for the Patient Support teams and Leads, measure staff against these by way of formal appraisal, regular one-to one’s and quality audits, providing staff with coaching and feedback.
We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy then please contact a member of our recruitment team

Please refer the Job description for details