Patient Svcs Representative II-Women's Health

at  UPMC

Join our team of Life Changers!
UPMC is hiring a Full-Time, Patient Service Representative II to support the office in Hummelstown.
We are seeking to recruit an individual with exceptional customer service abilities, works well as a team player and has a dedication to patient care as we are a growing women’s health practice!
Hours are Monday-Friday -dayshift

• Coordination of Personnel and Functions:
• Coordinates front office staff in performance of daily functions.
• Attends billing/insurance meetings when appropriate.
• Provides training to new staff and acts as a lead resource.
• Conducts periodic update meetings with front office staff.
• Maintains office supplies inventory.
• Monitors and corrects or delegates correction of error reports, open encounter reports and any other reports assigned by manager.
• Provides manager with regular updates on status of report resolution.
• Works with the manager to facilitate all of the above.
• Registration:
• Obtains and verifies demographic, financial and guarantor information.
• Enters or updates information in scheduling/financial system accurately, verifies and revises existing information on patients that have not been interviewed within the past 30 days.
• Obtains and validates patient guardianship and ensures appropriate documentation.
• Collects co-payments & payment for services.
• Provides for patient confidentiality and privacy at all times.
• Telephone Responsibilities:
• Answers the telephone promptly, with a clear focus on customer service
• Greets caller pleasantly-identify the department as well as self.
• Returns phone calls to patients as directed by providers-documents in patient record.
• Transfers calls regarding medical concerns to appropriate clinical personnel.
• Ensures that all messages are given to the providers in a timely fashion.
• Accurately schedules / cancels / adjusts / reschedules appointments, with attention to all scheduling criteria and physician availability.
• Administrative/Office Support:
• Process co-payments and payment of services, according to office procedure and reconciles account balances.
• Completes bank deposit slip and ledger sheet for cash payments.
• Review and correct financial system error reports on a daily basis and as needed.
• Generates & send letters to patients as directed by the providers.
• Faxes documentation to requested parties.
• Completes patient checkout and schedules follow-up appointment.
• Customer Service:
• Confirms patient appointments.
• Works with patient to resolve problems. If unable to resolve the problem, directs the patient to the Manager.
• Properly explains payment policy.
• Secondary Duties:
• Reports acutely ill patients to the nursing staff/provider.
• Scans information into the medical record.
• Completes referrals as assigned.
• Performs other duties as assigned.
• Charge Entry as needed
• High School graduate or equivalent.
• Medical Secretary, Customer Service Representative, Scheduler, or Medical Assistant with a minimum of two years’ experience in an ambulatory care office or outpatient care facility.
• Proficiency in use of computer, keyboarding, etc. with medical terminology knowledge required.
• Accuracy and attention to detail are extremely important.
• Must possess strong organizational and communication skills and be able to work independently in a fast-paced environment.

Preferred:

• Experience with Electronic Medical Record (EMR), and registration/scheduling process and systems.
• Knowledge of Medicaid, Medicare and private insurances plans.
• Knowledge of insurance verification systems.
• Previous team leader or supervisory experienceLicensure, Certifications, and Clearances:
• Act 34