Patient Transport Administrator

at  Irish Cancer Society

JOB TITLE: Patient Transport Administrator REPORTS TO: Patient Transport Coordinator DEPARTMENT: ServicesHOURS: 20 hours a week (9am – 1pm, Mon – Fri)CONTRACT TYPE: Permanent LOCATION: The Society operates a hybrid-working model with a combination of remote and in-person (Dublin 4 office) working. Office attendance days are Wednesday & Thursday weeklySALARY: €31,500 FTE per annum (Full time equivalent) - €17,955 Pro Rata salary for 20 hours

YOUR QUALIFICATIONS AND EXPERIENCE

A degree or professional qualification in social work, community development, or related field. Additional relevant work experience will be considered in lieu of a formal education qualification.
A minimum of 3 years relevant work experience in service delivery or community support. The Irish Cancer Society measures experience by the quality of the experience gained, rather than number of years worked.
An understanding of patients’ needs and an empathy for patients who find themselves in difficult situations.
Ability to work as part of a team and on your own initiative
This job description is not exhaustive; it merely acts as a guide and may be amended to meet the changing requirements of the Society at any time after discussion with the post holder.

WHAT YOU’LL DO

A cancer diagnosis impacts all areas of a person’s life. At the Irish Cancer Society, we aim to reduce this burden of cancer and improve the quality of life for everyone affected by cancer. To do this, the Irish Cancer Society provides a free transport service to referred patients, identified as being in need by our hospital partners. This service supports patients through the provision of a volunteer delivered,
As the Patient Travel Support Administrator, you will be part of a small team of administrators. The team manages the daily bookings from patients, processes patient referrals, engages with our partner hospitals, processes financial support applications and encourages patient feedback on service delivery with a view to service improvement.

MAIN DUTIES AND RESPONSIBILITIES

Service Delivery
Receive and collate referral information from our partner hospitals ensuring patient database is up to date.
Process patient referrals from our partner hospitals, making contact with the patient and taking booking information.
Process daily patient bookings and input information on CRM (Dynamics) database
Process financial support grant applications where appropriate
Manage incoming and outgoing patient calls and emails responding to a large volume of incoming calls from an expanding patient base.
Address logistic issues as they arise, ensuring proper procedures and quality standards are adhered to.
Offer support to patients signposting them to other supports where appropriate.
Provide cover within the Driver Support team if and when required.
Evaluation and continuous improvement
Administer patient feedback surveys when required and collate the findings.
Ensure continuous service improvement, through patient feedback and signposting to other services and supports.
Proactively identify opportunities for improvement in our service delivery or operations.
Stakeholder engagement and relationship building
Build and maintain relationships with existing internal and external stakeholders and develop new relationships as required.
Work closely with other teams within the Society to provide a full support service to all referred patients.
Build effective relationships across the Society and work in collaboration with Services Team and wider Irish Cancer Society colleagues to contribute to the successful delivery of the organisational strategy.
Keep up to date with legislation, policies and procedures, and undertake appropriate training.
Other
Other duties as requested by the Patient Transport Coordinator.
Ensure any issues that arise are dealt with and/or are escalated as necessary.
General
Maintain confidentiality at all times, and compliance with the Data Protection Act is an essential requirement.
The Irish Cancer Society operates a no-smoking policy, and the post holder must not smoke in the office or when on Society business outside the office.
All employees are required to be aware of their responsibilities towards health and safety and to adhere to fire regulations.
Be willing to occasionally work outside of normal working hours.