Patient Transport Coordinator

at  Royal Cornwall Hospitals NHS Trust

To assist in the provision of an efficient and effective service to ensure the smooth transfer of patients to and from the Acute Trust to Community Hospital, Intermediate Care Homes and other Health facilities.
To provide general clerical support for Patient Transport Services.
To assist the Patient Transport Services Supervisor within the Trust.
Receive, assess, co-ordinate and advise on requests for Patient Transport. This may involve calls from individual patients / relatives / carers in respect of their transport arrangements.
Where patients meet eligibility criteria, organise the appropriate transport to transfer patients to Community Hospitals, Intermediate Care Homes and other NHS health facilities, as well as private addresses, in liaison with TAP (Transport Access for Patients), SWAST (South West Ambulance Trust) and Private Ambulance companies.
Where the patient does not meet eligibility criteria, advise appropriate alternatives.
To maintain database records of all transport requests.
Implementing the NHS Kernow CCG Patient Transport Policy, with particular attention to the medical criteria, and the subsequent education and training of healthcare professionals.
Use the above to assigning the correct level of care for transportation and where appropriate alter booked mobility of patients and arrange most suitable form of transport.
To co-ordinate the workloads of all private crews, including identifying the number of crews available on any given day, their geographical location and type of vehicle e.g. sitting / stretcher and wheelchair facilities.
To log and verify all transport invoices.
To input non-emergency ambulance bookings and assist with other tasks as appropriate.
The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. We serve a population of around 500,000 people - a figure that can increase significantly with
visitors during the busiest times of the year. We employ approximately 6,700 staff and have a budget of approximately £580 million.
We are a teaching hospital in partnership with the University of Exeter Medical School, University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School.
The Knowledge Spa on the Royal Cornwall Hospital site is the base for medical and nursing as well as ongoing education for health professions in clinical and non-clinical roles.
Keeping at the forefront of medical advances, we are continually developing our clinical services as well as our facilities and are committed to maximising the range of specialist care that can be offered locally. Allied to this is a growing reputation for research and innovation.
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Please refer the Job description for details