Patient Travel Clerk

at  Nakazdli Whuten

Position Purpose: The Patient Travel Clerk shall respond and follow through on requests from community members to access medical transportation benefits and process them in accordance with Non-Insured Health Benefits guidelines as administered by the First Nations Health Authority.
Reporting Manager: Health Manager
Type: Casual
Number of Positions: 1

Required Knowledge, Abilities & Skills:

• High school diploma
• Effective working skills of MS Word, Excel and e-mail
• Clear written and verbal communications.
• Good time management skills and attention to detail.
• Must be capable of working under pressure with tact and diplomacy
• Strong work ethic and positive team attitude.
• High degree of professionalism, honesty and confidentiality
• Acceptable Criminal Record check as condition of employment
• Valid BC Class 5 Driver’s Licenc

• Screen and assess clients seeking assistance to determine eligibility.
• Arrange travel and accommodations for eligible clients.
• Manage client files, records and appointment schedules.
• Ensure all documentation is up to date.
• Maintain a high level of confidentiality and ethics.
• Ensure all required approvals have been documented.
• Provide information to community members regarding program policies.
• Provide an annual written report to the membership.
• Assist off-reserve clients to access services when required.
• Prepare reporting to the First Nations Health Authority.
• Client advocacy and support for clients when out of office with little to no means of communications.
• Deposit travel cheques for clients out of town.
• Seek and inform clients.
• Assist with compassionate travel.
• Other duties as instructed by the Health Manager

Covid Protocol & Guidelines:

• Complete Covid Pre-screen on all participants prior to meeting with them.
• Wear appropriate PPE – mask, eye-shield.
• Appropriate use of hand sanitizer and handwashing.
• Always practice physical distancing.
• During Pandemic services may be provide virtually and by telephone to limit contact.
• Preparing and serving of food may not be implemented unless it can be provided safely following Covid guidelines.
• Follow Covid protocol when offering health centre visits and group sessions.

Required Knowledge, Abilities & Skills:

• High school diploma
• Effective working skills of MS Word, Excel and e-mail
• Clear written and verbal communications.
• Good time management skills and attention to detail.
• Must be capable of working under pressure with tact and diplomacy
• Strong work ethic and positive team attitude.
• High degree of professionalism, honesty and confidentiality
• Acceptable Criminal Record check as condition of employment
• Valid BC Class 5 Driver’s Licence