Patients Services Manager

at  Imperial College Healthcare NHS Trust

Support the Service Manager to develop and implement plans for service improvement and income generation for the Trust both on the Lindo wing site and as required at our other sites.
Ensuring the required capacity of services and ease of access for private patients in the maternity service
Line management of staff and delegated authority on budgets.
The post holder will be responsible for the day to day smooth running of the maternity administrative function and will hold a primary responsibility to ensure that patients are offered an experience of the highest quality across other service.

They will ensure that private healthcare income is identified, captured and be a point of liaison for the clinical and supplementary services provided.

• Improvement of Maternity service planning and delivery
• To be the lead point of contact for patient experience. This will include developing and leading the VIP packages and customer service training.
• Manage administrative and clerical staff in the Directorate on the relevant site.
• Ensure all other administrative functions run smoothly and effectively and all income is captured and maximised in particular that all financial and billing processes are in line with the Trust’s standing financial instructions
• Assist the Service Manager to income generate for the Trust through private healthcare and meet specified targets.
• Support Improvement of all service planning and delivery
• Assist the Commercial Manager in developing package prices for clinical procedures for private healthcare providers, both annually and on ad hoc basis, to maximise income.
• Provide information, data and analysis relating to activity and income to the Service Manager on a regular basis. Assist with business planning and provide reports.

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. .
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert

Please refer the Job description for details