Payment Analyst

at  Saskatchewan Blue Cross

Saskatchewan Blue Cross®, one of Saskatchewan’s Top Employers, is currently recruiting for a full-time permanent Payment Analyst to join our team in the Life & Disability Services Department. This position offers the flexibility to be in-office or participate in hybrid options in our Saskatoon or Regina office.

JOB FUNCTION

If you are strong in operational execution, have a keen eye for detail, thrive in a fast-paced environment, and have a passion for providing amazing customer experience, then we’re looking for you! Reporting directly to the Team Lead, Life & Disability Services, the Payment Analyst role verifies, calculates, processes, and manages immediate and ongoing payments for Short-Term and Long-Term Disability claims. The payments associated to Short-Term and Long-Term Disability, include but are not limited to, the calculation and processing of rehabilitation earnings, calculation, communication and tracking of overpayments and underpayments, and preparation and completion of monthly and annual reports involving departmental collaboration.

WHY CHOOSE SASKATCHEWAN BLUE CROSS?

We’re driven by a mission to empower communities on their journey to whole health and wellness, and have a lot of exciting things ahead of us. We’re improving our members’ experiences through investment in our people, technology, services and products. When you join our team, you’re joining an organization where employees are valued, recognized for their contributions, and empowered to make us stronger. The wellbeing of our employees, our members, our partners, and our communities is at the heart of our operations.

Our industry is evolving fast, and so are we! We’re looking for people who:

• Share our values
• Believe that creating great experiences is totally within their control
• Collaborate and always set others up for success
• Build positive relationships and an understanding of what people’s needs are
• See solutions and possibilities (not problems!)
• Are simply outstanding at what they do

QUALIFICATIONS & SKILLS

• Completion of a post-secondary Diploma or Certificate from an accredited post-secondary institution in a relevant field (i.e. Administration, Accounting, Business), or an equivalent combination of education, training and experience is required
• A minimum of 1 year of related experience in disability case management, payment administration or supporting clients in a financial role
• Knowledge of the group health insurance industry is considered an asset
• Ability to complete work with a high degree of accuracy and attention to detail
• Excellent communication and interpersonal skills, including thorough knowledge of business, proficiency with spelling, punctuation, grammar, and arithmetic
• Excellent organizational, research, and analytical skills with the ability to summarize information into reports and other documents, and manage competing priorities
• A focus on providing exceptional client-service to all Saskatchewan Blue Cross staff and external stakeholders
• Proven problem-solving skills with the ability to determine root causes and provide recommendations to management, staff, and stakeholders
• Strong working knowledge of Microsoft 365 with the ability to understand and learn new systems
• Legally entitled to work in Canada on an unrestricted basis
• Criminal Record and background check satisfactory to Saskatchewan Blue Cross

• Administer short-term and long-term disability benefit payments (initial payments, repetitive payments, rehabilitation payments, CPP/SGI/WCB awards, and mass payments)
• Verify and document coverage amongst multiples sources to confirm eligibility for disability benefits
• Enter data into payment system to ensure calculation corresponds with completed payment spreadsheets
• Maintain ongoing tasks to manage payments based on payment direction from Case Managers
• Adjust payments as requested from Case Managers or Management (e.g.: stop payments, salary discrepancies, etc.)
• Release payments in accordance with the relevant run date and ensuring that members who are affected receive the correct correspondence in a timely manner
• Accurately calculate the amounts owed to or from Plan Member by gathering Entitlement Amounts vs. Paid Amounts including any offsets (CPP, Rehabilitation, Taxes, etc.)
• Communicate with the Plan Member or Case Manager when an overpayment occurs to determine a repayment plan
• Draft and complete appropriate correspondence to Plan Member to explain and breakdown the Overpayment or Underpayment and any repayment terms, if applicable
• Produce reports and compile data for month end, and review to confirm accuracy and make necessary adjustments. This may include:
• T4A
• Overpayments
• Cost of Living Adjustments
• Claim payment data and quality assurance reviews
• Review data to confirm accuracy, work in partnership with appropriate administrators to ensure veracity with involved collaborators
• Initiate any updates, changes or discrepancies that may impact members benefit payments
• Provide detailed and accurate breakdowns for all possible payment scenarios to members that are transparent and straightforward
• Other related tasks and duties as assigned