Payment Clerk

at  Treetops Resort

ABOUT TREETOPS RESORT:

Nestled in the heart of northern Michigan, Treetops Resort offers a sanctuary for adventure and relaxation. Our award-winning destination is renowned for its exceptional hospitality, breathtaking landscapes, and a wide array of recreational activities. At Treetops Resort, we are committed to providing unforgettable experiences for our guests, whether they are seeking thrilling outdoor adventures or a peaceful retreat. Join our team and be part of creating memorable moments in a place where luxury meets the great outdoors.

REQUIREMENTS:

• Must be at least 18 years of age.
• At least 1 year of previous experience in payment collection, accounts receivable, or a related field.
• Strong communication and negotiation skills, with the ability to handle difficult conversations professionally.
• Excellent organizational skills and attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Problem-solving skills with a focus on customer service.

• Contact customers via phone, email, or written correspondence to collect upcoming and overdue payments.
• Maintain accurate records of payment activity and follow up on outstanding balances.
• Process payments and record transactions in the accounting system daily.
• Collaborate with other departments to resolve billing discrepancies and ensure accurate invoices.
• Provide detailed payment status reports to the Revenue Manager.
• Answer customer inquiries regarding billing and account statements, providing exceptional customer service.
• Assist with month-end closing, coupons, vouchers, and donation tracking related to accounts receivable.
• More duties as required.