Payment & Fraud Coordinator (f/m/d)

at  Mytheresa

To support our Payment & Fraud team we are searching for a Payment & Fraud Coordinator (f/m/d) to be based in our Munich office.

Tasks

• Fraud check of orders and handling of all customer-related payments/refunds
• Monitoring and tracking of fraudulent orders, 2nd level support for payment-related requests
• International fraud management: identification, analysis and assessment of suspicious fraud patterns
• Chargeback/dispute handling and documentation
• Close collaboration with different departments involved in the process (e.g. Customer Care, Returns, Accounting and IT)

Requirements

• Completed commercial education
• (First) experience in payment, fraud or e-commerce and ideally, experience in processes and handling of chargebacks and disputes
• Understanding of processes and interests regarding international payment methods
• Individual initiative and hands-on mindset
• Reliability and foresighted thinking
• Enjoying teamwork and willingness to take responsibility
• Conscientiousness in the handling of customer data
• Very good level of English (spoken and written)
• Profound knowledge of MS Office

Benefits

• Up to 32 days of holiday, depending on the length of service, starting with 28 days
• Mobile office with up to 40% of your total contracted hours (job and position permitting)
• 10 days/year of mobile office abroad in EU-countries (job and position permitting)
• Language & e-learning courses
• Staff discount of up to 30%
• Company pension scheme
• Discounted membership for selected sports platforms & gyms
• Discounted travel card
• Access to LinkedIn Learning
• Individual support on mental health & well-being (e.g. compatibility work and family life)
• Social Day
• Employee Share Purchase Plan

WHO WE ARE

Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.
Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience.
Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process

• Fraud check of orders and handling of all customer-related payments/refunds
• Monitoring and tracking of fraudulent orders, 2nd level support for payment-related requests
• International fraud management: identification, analysis and assessment of suspicious fraud patterns
• Chargeback/dispute handling and documentation
• Close collaboration with different departments involved in the process (e.g. Customer Care, Returns, Accounting and IT