Payment Operations Analyst

at  Modulr

PAYMENTS OPERATIONS ANALYST

Edinburgh

• Are you curious, excited by experimentation and always looking for a better way of doing things?
• Do you want to keep learning and developing whilst getting hands-on, payment-building experience?

If so, we would love to hear from you!
We are looking to hire high-energy, and value-adding talent to join Modulr, the fastest growing payments business in the UK and Europe, to support our operations, sales and new product teams to ensure we meet the needs of our clients

ABOUT US

At Modulr, our vision is a world where all businesses are powered by embedded payments. Modulr enables businesses, from SMEs to Enterprise, across the UK and Europe to efficiently pay-in, collect and disburse funds instantly via a range of payment schemes, accounts, and card products.
We’ve created an industry-leading API platform with comprehensive online tools and access, to meet the demands of daily business payments. We are connected to an expanding network of accounting and payroll platforms, including Sage, Xero, BrightPay and IRIS. Our payments expertise and extensive product capability enables us to build tailored solutions to solve complex payment problems for hundreds of clients in a range of industries, including Travel, Merchant Payments, Lending, Wage Advance and Investment & Wealth.
We are deeply integrated into the payment eco-system. In the UK, we are direct participants of Faster Payments and Bacs. Modulr hold settlement accounts at the Bank of England. Our payment network connectivity includes CHAPS, Open Banking, SEPA, SWIFT and account issuance in 11 currencies. We are principal issuing members of Visa and Mastercard schemes across UK and Europe.
Our regulatory permissions and governance structure are the foundations of our business. We are regulated and supervised as an Authorised Electronic Money Institution (AEMI) in the UK by the Financial Conduct Authority and in the Netherlands by De Nederlandsche Bank.
Our founding team has a wealth of experience in the payments industry and growing successful businesses. Modulr is backed by the venture arms of payments giants PayPal and FIS, as well as growth investors Blenheim Chalcot, General Atlantic, Frog Capital and Europe.
Modulr now has over 400 employees spread globally across offices in London, Edinburgh, Amsterdam and Mumbai.

KEY SKILLS AND EXPERIENCE INCLUDE:

• Ideally you will have previous experience in payments, reconciliations, safeguarding client funds or treasury within an operational environment.
• Knowledge and previous experience working with at least one of the UK payments schemes and/or international schemes.
• Awareness of financial regulations, breach identification and reporting
• Experience of investigating payment failures and exceptions
• Excellent Excel skills
• Be an confident communicator, and be able to work well with and influence internal and external stakeholders

WHAT YOU WILL DO AT MODULR

• Assist in the timely and accurate processing of client money transactions - Faster Payments, Direct Debits, BACS, CHAPS, SEPA, Direct Debits, Card transactions, FX and SWIFT
• Resolve any payment queries raised by our internal client support, compliance, fraud teams, other financial institutions, and the payment schemes.
• Deal with ad-hoc complex payment and funding queries and incidents. Work closely with other business teams and stakeholder to support our clients and solve problems.
• Execute daily funding requirements and ensure treasury movements and completed within strict timelines
• Be responsible for the timely processing of our transaction exception queues – included but not limited to unallocated, suspended, failed, and pending payments.
• Work with 3rd party payment providers to resolve queries within tight deadlines and in line with our regulatory/ payment scheme requirements.
• Monitor real-time payment/transaction processes, to identify trends, risks and/ or possible issues.
• Complete internal processes, keep process documentation updated, share best practice, and highlight improvements and efficiencies.
• Support the creation of internal and external reporting requirements and MI.
• Assist with managing our risk management profile, escalate internal policy breaches/ prevent regulatory breaches, carry out remediation and define mitigating factors and implement improvements.
• Develop as a Payment operations subject matter expert.
• Support the incident triage and management process where required, including monthly on-call out of hours support for incidents and payment queries.
• Reconcile customer funds and daily cash position within tight deadlines.
• Identify, resolve, and escalate all un-reconciled items in a timely manner as per our reconciliation processes
• Effectively manage, report and oversee client collateral requirements and recoveries, identify and actively mitigate issues through trend analysis and recovery actions

You’ll be part of a cross disciplinary team(s), some might be in Edinburgh, London, or Amsterdam. We are friendly and sociable, challenging but rewarding. We want you to push yourself and for us to support you in your future as we scale up and grow. Our culture and values are putting you first and are about investing in your future.

• Share Options Incentive Scheme
• Company Bonus - the more successful we are together, the more company bonus we offer
• Enhanced Pension
• Flexible benefits - £1000 to spend on a variety of benefits for you to choose from which suit your lifestyle and needs
• Perkbox - enjoy freebies and discounts on many other products and services
• 33 days holiday (including bank holidays) + your birthday off - choose which days you take off to relax and/or spend time with loved ones
• Learning Opportunities – on joining Modulr you will embark on our 3-day onboarding programme to be equipped with the Modulr know-how and arm you with the tools you need to be successful from day 1! But, we don’t want your learning to stop there so we will continue to provide you with the tools and capabilities through our learning channels and platforms to allow you to grow and develop in Modulr.
• Modulr hands-on - join your colleagues for our company wide events throughout the year.
• Great workspace - Modulr thrives on innovation which is best done through in-person collaboration. This approach enables us to work together closely, exchange ideas, and create innovative solutions that drive our success. We have state of the art offices located in WeWork in Edinburgh, ScaleSpace in London, and WeWork in Amsterdam