Payment Operations Center Analyst

at  Payments Canada

Payments Canada’s purpose is to make payments easier, smarter and safer for all Canadians. We care deeply about our employees’ well-being and are committed to providing a flexible, hybrid work environment that supports in-person connection and remote work.
|Get to Know Us
We are a unique organization situated at the centre of Canada’s payments ecosystem. We own and operate payment systems that process hundreds of billions of dollars worth of payment transactions every business day. We convene ecosystem participants to discuss their multiple and diverse interests and ideas, and to navigate industry-level challenges. We adhere to a set of values that in themselves are tensions: Inspire Trust, Build Community and Enable Change.

| MINIMUM QUALIFICATIONS:

• Post-secondary degree or diploma in Business Administration, Finance or equivalent related work experience combined with formal post-secondary education.
• Participation in on-call support rotation along with periodic overtime will be required after six (6) months of employment.
• Rotational shift work.
• Bilingualism (English and French) is required.
• The candidate confirms they have the eligibility to obtain and maintain a GoC Secret Clearance or equivalent checks that may be carried out by Payments Canada. This includes the requirement of having lived in Canada for the last five (5) years.

|PREFERRED QUALIFICATIONS:

• Minimum one (1) to three (3) years’ experience in an operations support environment and/or Service Desk environment an asset.
• Information Technology Infrastructure Library (ITIL) foundation certification in IT Service Managements is considered an asset.
• Knowledge of payment infrastructure is considered an asset.

| ABOUT THE ROLE:

As a Payments Operations Centre Analyst, you are responsible for providing payments system support. This support includes, but is not limited to: monitoring of payment systems, network devices, mediating between vendors & financial members, and providing advisory services to financial member clients. Due to the requirements of the industry, the POC Analysts fulfill these duties on a rotational schedule as there are different responsibilities throughout different cycles. A Payments Canada Analyst also contributes to both documentation and projects related to improving their team and Payments Canada as a whole.

| What You’ll Do:Responsibilities for the position include:Technical Service and Program/Project Delivery:

• You are the first point of contact for any issues/concerns surrounding Payment Operations Centre activities for Payments Canada’s critical business systems.
• You will provide unique services to clients including: monitoring systems cycle state, batch production control, developing reports and performing system verification and fault tolerance activities. Problems are typically difficult and non-routine.
• You will assist in payment system support, process design and improvement; operational readiness for new and updated services; technical enhancement and maintenance of payments related systems; and Request, Change, Incident and Problem management.

| Payments Meets Purpose - What you can expect from us

• Flexible, hybrid (remote/office) environment;
• Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage (If eligible);
• Comprehensive health and dental benefit coverage, including mental health coverage, life insurance and a health spending account for you and your dependents (Permanent and temporary employee’s with contracts 12 months & over);
• Paid time off: minimum four weeks paid vacation, sick and personal days, December Holiday Shutdown and Cultural Holiday Observance Days;
• 26 Weeks of paid maternity and parental leave top-up;
• Rewards and recognition program;
• Access to Office Gym Facilities;
• Internal and external professional development opportunities;
• Fun team and organizational events;
• Monthly All Staff Forums led by our Executive Leadership Team