Payment Operations Manager | Ruby Labs

at  Ruby Labs

ABOUT US

Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we’re always looking for passionate individuals to join us. Learn more about our story at: https://rubylabs.com/about-us/

QUALIFICATIONS

• You have 2+ years of experience in payment operations, risk management, or similar role
• You have experience in commercial negotiations and vendor management
• You possess strong communication and deal-making skills
• You understand payment processing fee structures and optimization strategies
• You’re analytically minded with strong Excel skills (pivot tables are your friends)
• You have experience with payment dashboards and analytics tools
• You understand the intricacies of digital payments and risk management
• You’re comfortable working with both technical and business stakeholders
• You have excellent problem-solving skills and attention to detail
• You’re proactive and can work independently while supporting team goals

ABOUT THE ROLE

We’re looking for a payment operations wizard who can help us scale our rapidly growing business while keeping risk under control. You’ll be the bridge between our risk management and commercial teams, crafting strategies that balance growth with security. If you get excited about optimizing payment flows, crushing fraud rates, and exploring new payment frontiers – we want to talk to you!

KEY RESPONSIBILITIES

• Build and maintain relationships with payment processors and risk management vendors
• Lead negotiations with payment service providers to optimize processing fees
• Drive end-to-end partnership lifecycle from prospecting to contract finalization
• Design and execute risk mitigation strategies to optimize dispute and fraud rates
• Craft dispute prevention and resolution processes that follow industry best practices
• Identify and implement automation opportunities across our payment operations
• Research and integrate alternative payment methods to boost conversion rates
• Scout and evaluate new payment processing partners to support our rapid growth
• Analyze payment performance data and create actionable insights
• Help select and implement tools to streamline our payment infrastructure