Payment Operations Officer
at Pepperstone
Kuala Lumpur, KL, Malaysia -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 16 Nov, 2024 | Not Specified | 17 Aug, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
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Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech, we’re digital, nimble, connected, and united in our vision to create a better way to trade.
We thrive on progress – for our clients and for ourselves. Our organizational culture is ever-evolving, vibrant, diverse, global, and results-focused. You’ll find our 350+ team currently across 9 locations and time zones.
Responsibilities:
Our Payment Operations Officers are responsible for ensuring smooth, accurate, and timely responses to client and internal team queries. Day-to-day, you will assist in processing deposits and withdrawals, support the team with client money reconciliations, and liaise with banks and third-party payment providers. This role also plays a key part in identifying potential money laundering and fraudulent transactions and escalating them to our compliance team.
To thrive in this role, you’ll be curious, enjoy working in a fast-paced environment, and recognize the key role you’ll play in the client experience.
As our Payment Operations Officer, your key responsibilities include, but not limited to:
- Allocating funding and processing withdrawals promptly, keeping clients informed
- Communicating with banks and payment providers to ensure smooth transactions
- Monitoring and responding to client inquiries in a timely and accurate manner
- Conducting AML checks and monitoring transactions for fraud
- Escalating any AML, TF, or fraud concerns to the appropriate team
- Submitting Unusual Activity Reports and handling card fraud cases
- Upholding compliance policies and conducting name matching for third-party transactions
- Handling chargeback disputes and maintaining effective communication with stakeholders
- Clear and responding to emails, messages, and requests in a timely manner
- Assisting in payment provider reconciliation and processing cash adjustments and transfers
- Supporting continuous improvement efforts and updating the internal knowledge base
- Reporting IT issues and providing information to Compliance and payment providers
- Completing required training modules and verifying bank statements
- Ensuring completion of assigned tasks within the business day
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Financial Services
Accounts / Finance / Tax / CS / Audit
Finance
Graduate
Proficient
1
Kuala Lumpur, Malaysia