Payment Operations Officer

at  Pepperstone

Payment Operations Officer
The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech, we’re digital, nimble, connected, and united in our vision to create a better way to trade.
We thrive on progress - for our clients and for ourselves. Our organizational culture is ever-evolving, vibrant, diverse, global, and results-focused. You’ll find our 350+ team currently across 9 locations and time zones.

Our Payment Operations Officers are responsible for ensuring smooth, accurate, and timely responses to client and internal team queries. Day-to-day, you will assist in processing deposits and withdrawals, support the team with client money reconciliations, and liaise with banks and third-party payment providers. This role also plays a key part in identifying potential money laundering and fraudulent transactions and escalating them to our compliance team.
To thrive in this role, you’ll be curious, enjoy working in a fast-paced environment, and recognize the key role you’ll play in the client experience.

As our Payment Operations Officer , your key responsibilities include, but not limited to:

• Allocating funding and processing withdrawals promptly, keeping clients informed
• Communicating with banks and payment providers to ensure smooth transactions
• Monitoring and responding to client inquiries in a timely and accurate manner
• Conducting AML checks and monitoring transactions for fraud
• Escalating any AML, TF, or fraud concerns to the appropriate team
• Submitting Unusual Activity Reports and handling card fraud cases
• Upholding compliance policies and conducting name matching for third-party transactions
• Handling chargeback disputes and maintaining effective communication with stakeholders
• Clear and responding to emails, messages, and requests in a timely manner
• Assisting in payment provider reconciliation and processing cash adjustments and transfers
• Supporting continuous improvement efforts and updating the internal knowledge base
• Reporting IT issues and providing information to Compliance and payment providers
• Completing required training modules and verifying bank statements
• Ensuring completion of assigned tasks within the business day